Delivery Information Image

Delivery Information



We now offer a wide range of delivery options including UK Standard, European and International. Find the best delivery method to suit your needs below. If you would like to speak to a member of the Customer Services team about our delivery options, please call +44 (0)20 7739 3273 or email us at customerservices@houseofhackney.com.



UK DELIVERY
SAMPLE DELIVERY

Sample delivery is £2.00.

Samples are sent with Royal Mail 1st Class post and are usually delivered within 2 days of purchase (Excluding Sundays and public holidays). Please note that this service is not tracked and Royal Mail allow up to 21 days for delivery.

If your order is placed before 1pm, your sample will be posted that same day.

An email confirmation will be sent once your sample leaves our warehouse.

PARCEL DELIVERY

Standard parcel delivery is £5.95. Larger items incur a higher delivery charge which will be calculated at the checkout.p>

Your parcel will usually be delivered within 2-3 working days, Monday - Friday 9am - 6pm (Excluding bank holidays). Please note, some couriers may deliver slightly outside of this time frame.

There is a £10.00 oversized parcel handling fee for rug and fabric orders as they are classified as oversized.

Once your parcel leaves our warehouse, we’ll send you an email with details to track your parcel.

FURNITURE DELIVERY

Furniture delivery to a UK mainland address is £200.00. For customers off the mainland, please contact customerservices@houseofhackney.com for a quote.

Furniture pieces will be delivered by one of our carefully chosen carriers on a day and time slot of your choice. The two person delivery will include moving the piece into a room of your choice and removing and taking away packaging if required.

When arranging the delivery with you, we will discuss accessibility to your chosen room and confirm any surcharges.

WHY IS MY DELIVERY TAKING LONGER THAN EXPECTED?

Some of our items are made-to-order or available to purchase on a pre-order basis; in this case we will deliver 2-3 working days from the item arriving at our warehouse (Excluding public holidays).

If you have purchased a made-to-order item, our customer service team will contact you within 2 working days confirming a delivery date.

If your order has already shipped, the delay may be due to a problem with delivery. You can track your order using the information we sent you upon dispatching the parcel or contact our customer service team for further help.

DO I NEED TO SIGN FOR MY DELIVERY?

All standard parcels and furniture deliveries must be signed for. We will send you an email with tracking information once it leaves our warehouse, so you can keep up to date with its progress and plan accordingly.

Samples are delivered by 1st class post and do not need a signature.

ARE YOU ABLE TO NOTIFY ME WHEN YOU'RE NEARBY OR PROVIDE A TIME SLOT FOR DELIVERY?

For furniture deliveries, a time slot will be agreed upon and the driver will be in touch an hour before delivery.

We are not always able to advise time slots for standard parcels, this will depend on the chosen carrier which can vary.

WHAT HAPPENS IF I'M NOT HOME WHEN DELIVERY IS ATTEMPTED?

The chosen carrier will leave a calling card with further instructions. They would usually try to deliver the next working day. If they are still unable to deliver after three attempts the parcel will be returned to our warehouse and we will contact you for further instruction.

WILL THE ITEM FIT THROUGH MY DOOR?

If you are concerned that an item will not fit into your property, check the dimensions of the item against those of your door. You can use our ‘Will it fit’ guide for help working this out or call us on +44(0)207 739 3273.

We strongly advise you check dimensions of all furniture orders before purchasing using our Will it Fit Guide

If you feel the delivery driver may have problems reaching your property, please contact customerservices@houseofhackney.com to review your options.

THERE ARE MULTIPLE ITEMS ON MY ORDER, WILL THEY ARRIVE TOGETHER?

If there is more than one item on your order they would usually be delivered together. For example, if you have two items on your order and one is due at a later date, we will wait for this item to arrive before shipping the whole order.

If you would like items on the same order shipped separately, please contact customerservices@houseofhackney.com. We may charge for the extra shipment depending on the circumstances.

If you require items to be sent to different addresses, please complete one order for each address.

INTERNATIONAL DELIVERY
COUNTRIES WE DELIVER TO

We are able to deliver to most countries worldwide. Unfortunately we are not currently able to deliver to Russia.

If you require items to be sent to different addresses, please complete one order for each address.

A signature will be required for international deliveries so please make sure there is someone available to receive it.

PAYMENT AND VAT

Payment for items is to be made in GBP and all prices for items and delivery are inclusive of any necessary UK VAT. The price you pay for items and delivery will always be the same regardless of whether a VAT charge is applicable at point of sale.

If you have ordered an item for delivery to an EU country, UK VAT will be charged on the item and the delivery.

Payment for items is to be made in GBP, UK VAT will be excluded when shipping outside the UK .

DUTY PAYMENTS AND CUSTOMS

Items delivered to countries outside of the EU may be subject to taxes, fees, levies or other charges that are imposed by local legislation. The receiver of the item will be responsible for any of these charges accumulated by ordering for delivery to their chosen country. The receiver would usually receive a bill from customs once the item has been delivered.

INTERNATIONAL FURNITURE DELIVERY

We do ship our bespoke furniture pieces internationally. Prices for furniture delivery will vary from standard items. For a shipping quote, please contact customerservices@houseofhackney.com.

BESPOKE CURTAIN ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 4 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your heading type

  • Step 3

    Enter your measurements

  • Step 4

    Choose your lining

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your heading type

  • Pencil
  • Double Pinch
  • Triple Pinch

STEP 3 Enter your measurements (cm)

STEP 4 Choose your lining

BESPOKE BLIND ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 5 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your
    mechanism type

  • Step 3

    Enter your
    mechanism pully

  • Step 4

    Enter your blind size

  • Step 5

    Enter your lining type

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your mechanism type

  • Casset
  • Clean Batten

STEP 3 Enter your mechanism pully

STEP 4 Enter your blind size (cm)

STEP 5 Enter your lining type

Wallpaper Calculator

In order to help you with your wallpaper calculations simply measure your walls and enter your measurements below to estimate how many standard rolls of wallpaper you will need. For larger pattern repeats and complex room shapes please Contact Us for further assistance

Please note that each wallpaper has its own individual attributes so please ensure you have the correct wallpaper selected.

WALL AREA


... rolls needed