TERMS & CONDITIONS
Castle of Trematon experience is operated by 'Castle of Trematon Ltd'
Full address details for the Castle of Trematon will be provided once your stay has been booked.
Your booking includes accommodation and breakfast only, any other meals or activities will be charged for during your stay. At the time of your booking, we request a £500 deposit to secure your dates with the remaining balance to be paid before your stay. For cancellations please read below.
If you cancel in writing at least 12 weeks before the start of the your stay, the value of your booking (minus a £25 administration fee) will be credited against the purchase of one or more other Castle of Trematon stays. Details of how to use this credit will be given separately. No cash refund will be given.
If you wish to cancel less than 12 weeks before the start of your stay, your booking can only be transferred into someone else’s name. This person must accept the same accommodation as per your original booking. You may transfer your stay place to a friend, subject to our prior approval of your replacement, or you can choose to offer your place as a special bursary to a suitable person, selected by us, whom is in need of such a retreat.
House of Hackney reserves the right to review booking form applications, and cancel and refund within 48 hours if there are any concerns about a participant’s suitability to their chosen stay.
There will be no refunds or credits for failure to attend or failure to complete the retreat, or for arriving late or leaving early. We recommend that you purchase your own travel insurance to cover you in case you’re unable to attend the retreat for any reason such as work commitments or travel issues. We encourage you to also purchase trip cancellation insurance so that your trip fees will be covered should you or your family have a medical problem prior to your trip or while on the trip. It is your responsibility to ensure that you have adequate travel insurance. Exceptions cannot be made for any reason, including bad weather, injury/illness, or personal emergencies.
Our ability to provide the retreat might be affected by events beyond our reasonable control, such as COVID-19 or power failures. If so, there might be a delay before we can revert to business as usual. We shall make reasonable efforts to limit the effect of any of those events, keep you informed of the circumstances and try to recommence normal service as soon as those events have been resolved.
House of Hackney reserves the right to cancel your stay with inadequate participant interest, in which case all money paid to us will be refunded. Notification of cancellation will occur at least 3 weeks prior to your stay start date.
This cancellation policy reflects the high-value, bespoke nature of the Castle of Trematon experience. The terms override anything that may contradict them in our wider Cancellation Policy and Terms & Conditions.
PRE-EXISTING MEDICAL CONDITIONS & RESPONSIBILITIES
You will provide us with such information (and ensure that any information is complete and accurate) as we reasonably request from you, to make the stay relevant and useful for you.
We are happy to cater for allergies and intolerances, so please let us know of any restrictions at the time of booking.
If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of attending the retreat and that this person is aware of and supports your decision to attend.
The retreat is undertaken at your own risk. House of Hackney is not liable for any medical or psychiatric conditions that may develop during or subsequent to the retreat.
If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and, unless we agree otherwise, you can only use those materials for your own personal use and you may not share them with third parties.
We may video and photograph group activities for use in future marketing materials and by entering into this contract with us you hereby give us your consent to use your image for this purpose.
Castle of Trematon is a private and personal experience for each guest. We request that guest confidentiality is respected.
Any information you supply to us will be kept strictly confidential and shared only with your workshop practitioners where relevant.
We put these guidelines in place for the safety, comfort and enjoyment of all our guests.
House of Hackney is not responsible for the loss or damage to any of your belongings during your stay or while you are travelling to or from the castle. We are not responsible for any problems you encounter while you are traveling to and from the retreat venue, including problems with flights, immigration or any other matter. It is your responsibility to ensure you have the correct visas, travel documentation and that you are legally able to enter the country where the retreat is taking place. All travel arrangements are your responsibility.
Rooms and accommodation will vary depending on your selection. At time of booking it is your responsibility to ensure you have made the appropriate selection for your retreat and are familiar with facilities associated with this.
The laws of England and Wales govern these Terms & Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.