House of Hackney Careers

Reporting To:Head of Production & Operations
Based In: London Head Office, Shoreditch - remote work not available
Working Pattern:Monday – Friday (4 day week in summer, 4pm finishes in winter)


THE ROLE

We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

They have a strong social and environmentally aware mindset with a constant desire to improve the management of their division in ways that align with the company's goal to become regenerative.

This position supports the Head of Production & Operations in the execution of the supply chain strategy and coordination of the department. A key liaison with suppliers ensuring products are ordered and delivered on time to meet business requirements. Supporting critical path monitoring, execution and product development and traceability process. Work with the wider team to ensure they become product experts to support selling and product launches. Ensure bespoke and made to order POs are raised accurately and produced to correct spec, allowing on time customer delivery.

KEY RESPONSIBILITIES
General
- Updating Brightpearl system, raising POs and managing communication with suppliers to ensure stock is ordered and received in on time. Where product deliveries run late, ensure necessary actions are taken to pull back into line and prioritise orders.
- Place bespoke orders for wallpaper, furniture, curtains and blinds, managing and monitoring customer delivery dates and keeping the sales team updated with expected delivery.
- Update and circulate weekly delivery schedules to the wider team, flagging any delivery issues or changes.
- Uphold the department working week to ensure all required weekly tasks are completed in good time.
- Attend weekly critical path meetings to facilitate efficient next steps in the product journey, ensuring all are clear on expectations and delivery dates of next actions. Use the meeting to effectively resolve or find solutions to potential product or journey issues. Before the meeting, feed into the production coordinator all discussion points and updates that need covering. Hold this meeting in absence of production coordinator.
- Have an understanding of the company calendar to ensure smooth running of the critical path, flagging any risks or problem solving to ensure the critical path remains on track.

Suppliers
- Build and maintain supplier relationships ensuring communication is effective with a high level of quality. When requested successfully negotiate to achieve best possible cost prices, marketing discounts, lead times, and operational set up to support business growth and margin.
- Create spec sheets for all new products with a high attention to detail and ensure supplier is taken through the new products, is clear on requirements and delivery timings.

Product quality and data
- Own product data and certifications input in PIM system ensuring up to date and accurate information is available for the business
- Uphold product standards with suppliers and logistics team. Product should be quality checked by both the supplier and warehouse before it goes out to customers.
- Conduct website walks to ensure product online is accurate and with correct delivery dates and statuses.
- Testing requirements - ensure products are tested and pass industry standards. Make sure sales teams have understanding of and access to test certificates as required to close a sale.

Seasonal delivery
- Manage new season sampling and sample orders to ensure they are received in time to make informed business decisions for sign off and selling tools
- Manage the product development and critical path by SKU to ensure full picture of required delivery dates and expected delivery dates is understood at all times.
- Own delivering timely product photography and stock movements.
- Campaign prep - coordinate product requirements and any bespoke production to ensure product arrives where it needs to be. Once photography has been completed, ensure all stock arrives back in the required locations and a full pack down is completed.
- Deliver thorough product training to full team. Ensure sales teams are equipped as product experts in order to competently sell products with an understanding of their features and specifications.
- Accurate and timely SKU creation through working closely with the Merchandising team.

Regenerative journey
- Support in product traceability data collection and ensure the business is educated in our positive and problematic product attributes.
- Uphold accurate product traceability data through supplier changes or material improvements. Alert Head of Production or Regeneration if any concerns of changed or new raw materials arise.
- Lead by example to support and evolve this initiative. Keep us to date with any advances which would affect our operations or products. Suggest actions and initiative to continue to make progress in this area.
- Manage brand packaging orders and stock to deliver signed off and agreed brand standards. Where packaging changes are required, manage this development process to achieve desired packaging and delivery of stock.
- Conduct industry competitor and category research and analysis as requested.

Key Department interfaces
- Merchandising - to execute trading actions and facilitate new product creation.
- Design - to support new collection/ product creation, on time.
- Comms team - to support new product launches by building team product knowledge.
- Sales - to support them in becoming product experts.
- Web - to ensure accurate product online and on time.
- Finance - sign off correct invoices or flag incorrect invoices to be challenged.

IDEALLY YOU’LL HAVE*:

- Excellent organisational and communication skills are essential.
- Be passionate about House of Hackney and the values it stands for.
- Strong interest or previous experience collecting detailed product traceability data.
- Flexible approach in order to manage priorities within the business.
- Self-motivated, with the ability to work to tight deadlines and changing priorities.
- High attention to detail and be able to perform admin tasks quickly and accurately.
- An understanding or experience of converting fabric requirements into finished products such as curtains or furniture is advantageous.
- Positive, problem solving attitude, keen to drive positive change.
- Excellent interpersonal, negotiation and communication skills and intermediate level skills in Microsoft Office.

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

BENEFITS

- 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday.
- Seasonal 4 Day Week Scheme, Fridays off April to end of August.
- Reduced Winter Hours 4PM finishes September to end of March.
- Cycle to Work Loan Scheme.
- PayDay Drinks every month.
- We have at least two exciting team gatherings each year, like weekends at Trematon Castle and legendary Christmas parties.
- If you're a Housemate, you're a part of the House of Hackney family, so we celebrate birthdays in our offices.
- Plastic free joiners package.
- Monthly team lunches as part of our team meetings.
- Breakfast and fruit for everyone and plenty of herbal teas and coffee.
- Volunteering days.
- Medicash Health and Wellbeing Services - claim back scheme.
- Opportunity to join important eco summits and protests.
- 30% discount across HOH products and first grabs on sample sale items.

Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.

Reporting To: US Omni Sales Manager
Based In: Remote
Working Pattern: Monday-Friday
Salary: Straight Commission


OUR PURPOSE

At House of Hackney, our mission is to inspire people to protect our common home by bringing the beauty of Nature into theirs. We tend to our House with care for each other and the natural world. Our House is evolving from a B Corp sustainable brand to a regenerative one. This means going beyond simply ‘sustaining’ and instead, actively making things better, ensuring people and planet are considered at every touch point.

KEY RESPONSIBILITIES

- Deliver and exceed Sales and Appointment targets in the territory.
- Deliver first-class service to all customers in alignment with the Brand and its reputation as a luxury product.
- Drive sales through a variety of lead generations to include e-mail, written solicitation, cold calling etc.
- Establish and maintain relationships with architects, builders, developers, designers, and other purchasing influencers in the residential and commercial market industry.
- Maintain regular communication with customers and set appointments to present product collections.
- Become a product expert for all inquiries related to products, such as quality features, benefits, availability and/or lead-times and display best practices when selling the collection.
- Research and prospect new accounts that are on brand and will drive commercial growth.
- Manage forward pipeline to ensure all potential sales are converted, clients are kept engaged and all sales leads are maximized.
- Meet weekly with the Sales Manager to review goals and track progress on territory sales/quotes.
- Collaborate with team to develop and execute strategies to grow sales in the territory.
- Collect and update customer information in the designated CRM system daily and in a timely manner.
- Participate in all applicable company training sessions.
- Participate in weekly staff/sales meetings.
- Maintain communication with internal showroom sales and customer service departments to work as a team to build sales and provide excellent service to the clients.
- As an ambassador for the brand you must operate and represent House of Hackney at all times by adhering to company guidelines.

REQUIREMENTS

- The successful candidate will have an energetic “hunter” mentality, proven success in sales, and the ability to thrive in a competitive yet collaborative team environment.
- Bachelor’s Degree or related experience.
- Minimum 5 years experience as an Independent Sales Rep in the A+D community.
- Must be an expert in the territory with knowledge of the market, including all interior designers, architects, specifiers, etc.
- Excellent written and verbal communication and interpersonal skills.
- Must be highly organized with the ability to manage time effectively.
- Strong proficiency in Microsoft Office and Google Suite.
- Must be challenged and motivated by working in an entrepreneurial setting.
- Reliable car, valid drivers license and clean driving record a must.
- Physical ability to transport large suitcases carrying selling tools, samples, etc. to clients within assigned territory.

BENEFITS

- Generous employee discount.
- Clothing allowance.
- Equal Opportunity Employer.

Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.