To apply for any of the roles listed below, please send your CV and a cover letter to firstname.lastname@example.org, using the job title as the email subject line.
Role: Omni Channel Sales Manager – US Territory
Reporting To: Head of Global Sales
Location: New York, NY
Based in our NY Gallery, the US Omni Channel Sales Manager will own the budgets and strategy for the Omni Sales channels in the US territory, including Retail, Decorating Consultation, Trade, Marketplace, and Wholesale channels. Owning the development and execution of the sales and strategy with a particular emphasis on delivering the bespoke customer services, maximising sales, finding new business and operational efficiency through all channels by optimising the customer journey, constantly developing and aligning all activities cohesively within brand guidelines.
Own and deliver Omni Channel sales plan for the US territory by optimising sales and profits
Develop customer base, forming long term relationships that are on brand and drive commercial growth
Manage 3 direct reports in the NY Gallery while clearly and efficiently reporting back to the London Head Office
Ensure House of Hackney is represented both in physical stores and online in accordance with brand directives
Report on sales and manage budget and pipeline effectively, ensure all potential leads are maximised.
Speak to customers on a regular basis and attend market trips and key meetings as required
Manage team to attend market trips and key meetings as required – meetings and appointments should be conducted digitally when travel/in person meetings are not possible.
Lead the Integration of the showroom with the digital channels, providing operational excellence to a customer first journey
Lead and develop omni channel innovation, customer experience and standards to improve business development, performance, and brand awareness
Own full accountability for Omni Channel sales and KPI’s; ensuring sales, profit and performance targets are met and exceeded.
Drive day to day performance, set and monitor strategic objectives and business development for the teams to include sales targets and KPI’s, people development and customer service
Lead the analysis of trends and continually provide feedback ensuring product, services, offer and quality is in accordance with sales performance targets
Regularly audit, evaluate and benchmark House of Hackney against competitor activity
Lead business development activities where necessary such as remote selling, top and VIP customer servicing, attend networking events
Enhance and align the Omni Channel HoH brand experience. Offering best in class luxury customer service and product knowledge, CRM activity and after-sales experience
Develop and execute new initiatives to drive footfall/conversion rates via customer engagement, acquisition and retention
Own and deliver a consistent Omni Channel strategy, with a high standard of operational delivery, ensuring all company policies, systems and procedures are met
Accountable, with support from a deputy member, for all operation guidelines being executed: store maintenance, cash control procedures, inventory management/accuracy, security and loss prevention
Mentor a team to provide inspirational leadership, management and training to all team members, to deliver exceptional customer service and operational excellence
Maintain a presence in the showroom, supervising sales and service standards. Identify and share best practices throughout the team, ensuring staff fully embrace all brand, product and selling techniques
Adherence to company procedures – Bright Pearl inputs, delivery SLA’s etc.
Provide hands on approach of mentoring and consistent support and direction to drive performance, skills and knowledge, delivering a high calibre team
Monitor people performance while mentoring and motivating team members, encouraging optimum performance and ensuring HR guidelines are being met
Operate and look as a brand ambassador and conduct business in the House of Hackney way at all times
THE IDEAL CANDIDATE:
Passionate about the luxury interiors landscape and understanding related consumer expectations
Strong brand ambassador skills understanding the unique House of Hackney brand identity and able to lead and creatively design and sell within this
Excellent leadership/motivational skills, with a commitment to people management and the development of store teams
Proactive and results driven, able to take initiative and dynamic to shifting priorities. Ability to think and plan strategically while being detail oriented with a hands on/can-do mentality
Emphasis on driving and influencing the brand, constantly pushing the bar higher
Strong commercial acumen, planning and analytical skills with the ability to interpret, action and convert sales information into activities to deliver the overall business KPI’s
An effective communicator, negotiator with strong interpersonal skills, able to quickly establish rapport and relationships with people at all levels whether internal or external
Strong organizational skills, able to prioritise, responsive and flexible in meeting the changing needs of the Business
Charismatic, energetic, self-motivated with an entrepreneurial mind-set, that thinks outside of the box
Competence in Microsoft Office products and ability to adapt to technology-based ways of working
Ability to travel internationally upon request