Our digital doors are open and we continue to ship worldwide via our UK/EU/US sites.

CAREERS

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Creatively driven, eco-conscious and full of fresh ideas? Consider yourself at home.

Our Housemates are innovators who see the world differently and strive to make a difference within it. Each one is chosen and cherished for the skills, talents and characteristics that make them unique. As House of Hackney evolves, we empower our team to learn and grow alongside us. And, as a compassionate brand, we care about the wellbeing of our Housemates – whether that’s through offering a flexible approach to work with a four-day week over the summer or getting flexible (quite literally) in group yoga sessions.

Step into our House and you’ll be in a land of print and colour, away from the sea of grey suits. Based in Shoreditch, the creative heart of the capital, our House is a place where imagination and collaboration can flourish – where everyone is accepted, all ideas are encouraged, and magic really does happen.

There may be no place like home… but in our House, there’s no place like work.

OPPORTUNITIES

To apply for any of the roles listed below, please send your CV and a cover letter to careers@houseofhackney.com, using the job title as the email subject line.

 

Role: Omni Channel Sales Manager – US Territory

Reporting To: Head of Global Sales

Location: New York, NY

THE ROLE:

Based in our NY Gallery, the US Omni Channel Sales Manager will own the budgets and strategy for the Omni Sales channels in the US territory, including Retail, Decorating Consultation, Trade, Marketplace, and Wholesale channels. Owning the development and execution of the sales and strategy with a particular emphasis on delivering the bespoke customer services, maximising sales, finding new business and operational efficiency through all channels by optimising the customer journey, constantly developing and aligning all activities cohesively within brand guidelines.

KEY RESPONSIBILITIES:

Own and deliver Omni Channel sales plan for the US territory by optimising sales and profits

Develop customer base, forming long term relationships that are on brand and drive commercial growth

Manage 3 direct reports in the NY Gallery while clearly and efficiently reporting back to the London Head Office

Ensure House of Hackney is represented both in physical stores and online in accordance with brand directives

Report on sales and manage budget and pipeline effectively, ensure all potential leads are maximised.

Speak to customers on a regular basis and attend market trips and key meetings as required

Manage team to attend market trips and key meetings as required – meetings and appointments should be conducted digitally when travel/in person meetings are not possible.

Lead the Integration of the showroom with the digital channels, providing operational excellence to a customer first journey    

Lead and develop omni channel innovation, customer experience and standards to improve business development, performance, and brand awareness 

Own full accountability for Omni Channel sales and KPI’s; ensuring sales, profit and performance targets are met and exceeded. 

Drive day to day performance, set and monitor strategic objectives and business development for the teams to include sales targets and KPI’s, people development and customer service

Lead the analysis of trends and continually provide feedback ensuring product, services, offer and quality is in accordance with sales performance targets

Regularly audit, evaluate and benchmark House of Hackney against competitor activity

Lead business development activities where necessary such as remote selling, top and VIP customer servicing, attend networking events      

Enhance and align the Omni Channel HoH brand experience. Offering best in class luxury customer service and product knowledge, CRM activity and after-sales experience      

Develop and execute new initiatives to drive footfall/conversion rates via customer engagement, acquisition and retention

Own and deliver a consistent Omni Channel strategy, with a high standard of operational delivery, ensuring all company policies, systems and procedures are met

Accountable, with support from a deputy member, for all operation guidelines being executed: store maintenance, cash control procedures, inventory management/accuracy, security and loss prevention

Mentor a team to provide inspirational leadership, management and training to all team members, to deliver exceptional customer service and operational excellence

Maintain a presence in the showroom, supervising sales and service standards. Identify and share best practices throughout the team, ensuring staff fully embrace all brand, product and selling techniques

Adherence to company procedures – Bright Pearl inputs, delivery SLA’s etc.

Provide hands on approach of mentoring and consistent support and direction to drive performance, skills and knowledge, delivering a high calibre team

Monitor people performance while mentoring and motivating team members, encouraging optimum performance and ensuring HR guidelines are being met

Operate and look as a brand ambassador and conduct business in the House of Hackney way at all times

 

THE IDEAL CANDIDATE:

Passionate about the luxury interiors landscape and understanding related consumer expectations

Strong brand ambassador skills understanding the unique House of Hackney brand identity and able to lead and creatively design and sell within this    

Excellent leadership/motivational skills, with a commitment to people management and the development of store teams   

Proactive and results driven, able to take initiative and dynamic to shifting priorities. Ability to think and plan strategically while being detail oriented with a hands on/can-do mentality        

Emphasis on driving and influencing the brand, constantly pushing the bar higher  

Strong commercial acumen, planning and analytical skills with the ability to interpret, action and convert sales information into activities to deliver the overall business KPI’s    

An effective communicator, negotiator with strong interpersonal skills, able to quickly establish rapport and relationships with people at all levels whether internal or external      

Strong organizational skills, able to prioritise, responsive and flexible in meeting the changing needs of the Business     

Charismatic, energetic, self-motivated with an entrepreneurial mind-set, that thinks outside of the box 

Competence in Microsoft Office products and ability to adapt to technology-based ways of working

Ability to travel internationally upon request

Degree calibre

 

OPPORTUNITIES

  1. CAN I RETURN MY ORDER?

    Yes, you can request a return over the phone or on our website within 14 days of receipt. This excludes non-returnable items: furniture, curtains and blinds and wallpaper made to bespoke measurements.
  2. WHICH ITEMS CANNOT BE RETURNED?

    We are unable to accept returns on items that are bespoke, personalised or made to specific measurements. This includes wallpaper (which is printed to order), fabric (which will have been cut specifically to your requirements) and all furniture (as these pieces are created specially for you).
  3. HOW DO I RETURN AN ORDER?

    Please use the original packaging to pack your items, along with your returns form, and send them all to House of Hackney ILG, Unit 2D Gatwick Gate, Charlwood Road, Lowfield Heath, Crawley RH11 0TG. We strongly recommend using a tracked delivery service to cover you against loss or damage.

What the team says...


“As part of the production team, I have incredible opportunities to work closely with our beautiful product at every stage of its journey while simultaneously supporting small-scale, UK-based suppliers who are true experts in their craft. I feel motivated by the eco-conscious approach taken not only to our production processes and products, but also within our office and beyond. It feels very special to work in a creative environment alongside a team who are passionate and supportive of both the brand and each other.”
Astrid, Production Coordinator

“House of Hackney has given me exciting opportunities, both professionally and personally. As a representative of our Global Sales team, I’ve travelled to many countries around the world, showing previews of our collections to interiors designers and valued Trade clients. Back at our London studio, the team feels like a family that shares a passion for this beautiful brand and its eco-conscious values. We are encouraged to grow, learn, flourish, do good and take a balanced approach to work and our lives outside it.”
Lorna, Junior Sales Lead

“At House of Hackney, we embrace individuality and diversity. We let everyone learn and grow within the company according to their own strengths. Joining the team is really like becoming a member of our family – the relationships forged here, both personal and professional, are sure to last a lifetime.”
Steve, Design Consultant

BEFORE YOU START…

Do the maths. Our wallpaper comes in two lengths: 2m (perfectly sized for creating half-walls of print against dado rails, panelling or bathroom tiles) and 3m (for average-height walls). To work out how many rolls you will need, use our handy online wallpaper calculator.

Lay the foundations. Ensure that your walls are dry, even and firm before starting – this may mean scraping off any old, loose wallpaper, filling in holes and sanding the walls down. If the walls are a little on the old side, we suggest applying lining paper before hanging your chosen wallpaper.

Seal the deal. Working on a newly plastered wall? You will need to seal the wall with primer beforehand to prevent the paste from being absorbed by the plaster, which will in turn cause the paper to shrink.

Keep your cool. Turn the central heating off and ensure the room is well-aired during the application and drying time – otherwise, the wallpaper will shrink and leave visible gaps between the panels. Do your best to wait 48 hours before turning the heating back on.

TOP TIPS

Even things out. Use a sponge to smooth wallpaper down and never a spatula, which could scratch the design.

Keep it clean. If you’re wallpapering a bathroom or a very busy area in the house, we suggest applying two coats of Polyvine Decorator’s Varnish in ‘Dead Flat’ over the top using a short flock roller (just ensure the wallpaper is dry first). This will help protect against finger marks, stains and scuffing.

Pull the plug. For sockets and switches, start by unscrewing and removing the outer casing. Apply the sheet of wallpaper as normal and let it hang over the socket area. Next, use a knife to slice a cross-shaped opening, diagonally from corner to corner across the socket area, then cut away the excess. Smooth the paper down with a brush or sponge before reattaching the front cover of the socket.

Please note our wallpaper is printed to order, so slight variations in colour can occur between batches. Therefore, we recommend ordering all the rolls you’ll need in one go. Need help figuring out just how much that will be? Please call our in-house experts on +44 (0)207 739 3273 or use our online wallpaper calculator.

INTERIOR & PHOTOGRAPHY: SARAH DEAN
INTERIOR & PHOTOGRAPHY: SARAH DEAN

INSPIRATION

A Corner of Paradise

Be inspired with ideas for how to make our House your own.

Shop Inspiration

In our House, we also can’t get enough of plants. From clusters of geraniums to giant leafy ferns.

In our House, we also can’t get enough of plants. From clusters of geraniums to giant leafy ferns, botanicals have the unique power to infuse a room with colour, vitality and life. But amidst all this, the loveliest addition might just be to carve out your own quiet little nook.

@PEARLLOWE
@PEARLLOWE
@PEARLLOWE

Is living in a white-painted box driving you up the wall?

Made from wood pulp sourced from FSC-certified trees, complete with added textile fabrics for strength and stability, our wallpaper is PVC-free and produced using the eco-friendliest methods available.

 

“We will never stop fighting for this planet, for ourselves, our future and for the future of our children and grandchildren.”

- Greta Thunberg, Environmental Activist

INTERIOR & PHOTOGRAPHY: SARAH DEAN

If your existing seats are well-loved, but perhaps a little too well-worn, be it a sumptuous printed velvet or a smooth cotton-linen – can be enough to make you want to snuggle up on them all over again.

When it comes to furniture (which can also be a scene stealer in its own right), your choice will likely be dictated by the number of family members and friends who will regularly be hanging out here: will a cosy two-seater sofa be enough, or will you also need a chaise longue and a few ‘bottomans’ for your visitors to park their, um, bottoms on? If your existing seats are well-loved, but perhaps a little too well-worn, recovering them in a new fabric – be it a sumptuous printed velvet or a smooth cotton-linen – can be enough to make you want to snuggle up on them all over again.

A mantelpiece, if you’re lucky enough to have one, is even more worthy.

When it comes to furniture (which can also be a scene stealer in its own right), your choice will likely be dictated by the number of family members and friends who will regularly be hanging out here: will a cosy two-seater sofa be enough, or will you also need a chaise longue and a few ‘bottomans’ for your visitors to park their, um, bottoms on? If your existing seats are well-loved, but perhaps a little too well-worn, recovering them in a new fabric – be it a sumptuous printed velvet or a smooth cotton-linen – can be enough to make you want to snuggle up on them all over again.

FAMILIAR FRIENDS: THE CAT & DOG BOOKENDS
INTO THE WILD: THE FLOWERS OF AVALON