First things first, book your appointment. Whether you choose to step into our House or stay in the comfort of your own home, simply select an in-person or digital appointment for a time that works best for you.
Tell us all about you and your project. In order to start teasing out your tastes, we will send you a short questionnaire to complete. (Top tip: Attaching photos of your chosen space starts your floor covering off on the right foot.)
Welcome our House into your home. Where possible, our consultant will meet you in your chosen space to help advise on the perfect fit for you.
You receive complimentary yarn samples, inspirational reference imagery and the option to trial selected products with our array of loanable kibbies; all with a bespoke quote for any products you may be interested in.
Make sure everything measures up. Where needed, confirm your required measurements, or alternatively we can help advise on a third-party measuring service.
Let’s get things in order. Our experts will assist in quantifying, placing and tracking your order. Once payment is taken, production begins.