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RETURNS



Had a change of heart? Simply follow the instructions below and return the item(s) to us within 14 days of receipt.

If you have any additional questions about our returns policy, please contact our Customer Services team.



RETURNING YOUR ORDER

Please return items in their original condition with the tags attached for a full refund (excluding our shipping costs). Remember to complete the returns form enclosed with your order and include it in your parcel.


Please send the item(s) to the address below:
House of Hackney c/o ILG
Unit 2C + 2D Gatwick Gate
Charlwood Road
Lowfield Heath
Crawley
RH11 0TG

We recommend that you insure the return shipment, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain proof of sending.

If returning an international order, clearly mark ‘BRITISH RETURN GOODS’ on the description to avoid paying unnecessary charges.

Receiving a refund

All refunds will be credited to the original payment method. If you paid by credit card, a refund may take up to 10 business days for your bank to complete. Processing times can vary between card issuers and unfortunately we are unable to influence this. For PayPal, refunds will be paid directly into your account and can take between 3 to 5 days to clear.

Please note that the original shipping costs will only be refunded on items that are incorrect or faulty, while full refunds will be made only on items returned within 14 days in their original condition. We will contact you if we have any queries regarding your return.

WALLPAPER, FABRIC & BESPOKE PIECES

We are unable to accept returns on items that are bespoke, personalised or made to your specific measurements. This includes all furniture (as these pieces are created specially for you) as well as fabric (which will have been cut specifically to your requirements). Please note that wallpaper can only be returned if the roll is unopened.

Exchanges

Unfortunately, we are unable to carry out direct exchanges. If you would like a different item, please return your original order for a refund and then place a new order.



BESPOKE CURTAIN ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 4 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your heading type

  • Step 3

    Enter your measurements

  • Step 4

    Choose your lining

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your heading type

  • Double Pinch
  • Triple Pinch
  • Cartridge Header

STEP 3 Enter your measurements (cm)

STEP 4 Choose your lining

BESPOKE BLIND ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 5 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your
    mechanism type

  • Step 3

    Enter your
    mechanism pully

  • Step 4

    Enter your blind size

  • Step 5

    Enter your lining type

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your mechanism type

  • Casset
  • Clean Batten

STEP 3 Enter your mechanism pully

STEP 4 Enter your blind size (cm)

STEP 5 Enter your lining type

Wallpaper Calculator

In order to help you with your wallpaper calculations simply measure your walls and enter your measurements below to estimate how many standard rolls of wallpaper you will need. For larger pattern repeats and complex room shapes please contact us for further assistance

Work out how many rolls of wallpaper you need by entering your wall measurements and selecting your chosen wallpaper, below. Contact us if you need further assistance.

Because of the way our wallpaper is printed, you must measure from floor to ceiling inclusive of any windows and doors.

Please note: our wallpaper is printed in batches and occasional colour variances can occur, therefore we suggest ordering an extra roll – you may return any unopened rolls to us for a refund.

Please note that each wallpaper has its own individual attributes so please ensure you have the correct wallpaper selected.

WALL MEASUREMENTS


... rolls needed