Delivery Information Image

Delivery Information



We now offer a wide range of delivery options including UK Standard, Click & Collect, European and International. Find the best delivery method to suit your needs below. If you would like to speak to a member of the Customer Services team about our delivery options, please call +44 (0)20 7613 5559 or email us at customerservices@houseofhackney.com.

All orders placed online will be dispatched via DPD courier systems for UK orders and
DHL/ UPS for all international orders.

Please provide your mobile number when you are creating the order to receive SMS updates on your delivery.

Please note that due to increased volumes around Christmas time our delivery times may take a little longer than normal, however we will keep you updated in the event of any delays.



UK DELIVERY

All UK orders cost £5.95

For all fabric orders please note that we charge £15.00 per order as the rolls are classified as oversized by our courier. This is an additional charge on top of standard delivery costs.

For furniture and any larger items (weighing over 10kg) - it may be necessary for us to calculate an additional charge post purchase.

We offer Next Day Delivery for items such as clothing, cushions and accessories if receipt of order is before 2pm, depending on stock availability.

Please be advised that delivery times might vary depending on stock levels. Our customer services team will be sure to advise you on expected delivery times depending on your specific order.

Orders placed after the 2pm threshold will be dispatched on the next business day.

Due to the bespoke nature of our products, increases in seasonal demand and factors beyond our control, occasionally there may be times when longer delivery periods will occur. We will endeavour to inform you of any such situation to avoid disappointment.

For large items, such as fabric orders over 5 metres and lighting, please allow 2-3 business days for dispatch.

Orders placed just before or during a bank holiday will be dispatched 2-3 business days after the next working day.

Once your order has been dispatched you will receive automated tracking information from House of Hackney to your email. You will also be contacted by DPD within a one hour window prior to your order being delivered. If this is inconvenient DPD can provide you with alternative options such as:

  1. Deliver to a neighbour
  2. Following day (e.g. Tue)
  3. Following day (e.g. Wed)
CLICK & COLLECT

We now offer a FREE Click and Collect service to customers from our Shoreditch High Street store.

Orders will be available for collection 2 working days after the order is placed (excluding Bank Holidays). Please note that if for any reason the product is not available we will contact you within 24 hours of you placing your order to advise you of a suitable date when you can collect your item.

INTERNATIONAL SHIPPING

We now deliver to over 80 countries worldwide.


We aim to deliver within 3-5 working days.

Weekends and UK Bank Holidays are not considered working days.

International shipping rates are based on the true weight of items and larger items may incur additional charges as sometimes items require specialist delivery services.

For all fabric orders please note that we charge £15.00 per order as the rolls are classified as oversized by our courier. This is an additional charge on top of standard delivery costs.

Please note that during sale periods there may be some delay in the dispatch of orders. Should you require any specialist delivery arrangements, please contact us for information and quotations.

Please note: These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes. Below is the list of countries we now ship to:

Afghanistan Albania Algeria Argentina Armenia Australia Austria Bahamas Bahrain Bangladesh Belgium Belize Bermuda Bolivia Bosnia Herzegovina Brazil Bulgaria Cambodia Canada Cayman Islands Chile China, Peoples Rep Colombia Cook Islands Croatia Cuba Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Ireland Indonesia Israel Italy Japan Jordan Kuwait Latvia Lebanon Lithuania Luxembourg Malaysia Malta Mexico Monaco Montenegro Morocco Nepal Netherlands New Zealand Norway Oman Papua New Guinea Philippines Poland Portugal Qatar Romania *Russia Saudi Arabia Serbia Singapore Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey Ukraine United Arab Emirates USA Vietnam

* Russian Customers - Please be aware that due to the ongoing issues with Russian customs clearance, we are currently only able to ship to business addresses in Moscow and St Petersburg. Please contact us if you have any questions.

BESPOKE CURTAIN ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 4 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your heading type

  • Step 3

    Enter your measurements

  • Step 4

    Choose your lining

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your heading type

STEP 3 Enter your measurements (cm)

STEP 4 Choose your lining

BESPOKE BLIND ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 5 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your
    mechanism type

  • Step 3

    Enter your
    mechanism pully

  • Step 4

    Enter your blind size

  • Step 5

    Enter your lining type

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your mechanism type

STEP 3 Enter your mechanism pully

STEP 4 Enter your blind size (cm)

STEP 5 Enter your lining type

Wallpaper Calculator

In order to help you with your wallpaper calculations simply measure your walls and enter your measurements below to estimate how many standard rolls of wallpaper you will need. For larger pattern repeats and complex room shapes please Contact Us for further assistance

Please note that each wallpaper has its own individual attributes so please ensure you have the correct wallpaper selected.

WALL AREA

WALLPAPER TYPE
0.52 m
10.05 m
0.52 m

... rolls needed