Delivery Information

Sample delivery is £2.00.

Samples are sent with Royal Mail 1st Class post and are usually delivered within 2 days of purchase (Excluding Sundays and public holidays). Please note that this service is not tracked and Royal Mail allow up to 21 days for delivery.

If your order is placed before 3pm, your sample will be posted that same day.

An email confirmation will be sent once your sample leaves our warehouse.

Standard parcel delivery is £5.95. Larger items incur a higher delivery charge of up to £37.00.

Your parcel will usually be delivered within 2-5 working days, Monday – Friday 7:30am – 6pm (Excluding public holidays). Please note some couriers may deliver slightly outside of this time frame.

There is a £15.00 oversized parcel handling fee for rug and fabric orders as they are classified as oversized.

Once your parcel leaves our warehouse, we’ll send you an email with details to track your parcel.

Furniture delivery to a UK mainland address is £200.00. For customers off the mainland, please contact customerservices@houseofhackney.com for a quote.

Furniture pieces will be delivered by one of our carefully chosen carriers on a day and time slot of your choice. The two person delivery will include moving the piece into a room of your choice and removing and taking away packaging if required.

Some of our items are made-to-order or available to purchase on a pre-order basis; in this case we will deliver 2-5 working days from the item arriving at our warehouse (Excluding public holidays).

If you have purchased a made-to-order or pre-ordered item, our customer service team will contact you within 2 working days confirming a delivery date.

If your order has already shipped there may be a problem with delivery. You can track your order using the information we sent you upon dispatching the parcel or contact our customer service team for further help.

All standard parcels and furniture deliveries must be signed for. We will send you an email with tracking information once it leaves our warehouse, so you can keep up to date with its progress and plan accordingly.

Samples are delivered by 1st class post and do not need a signature.

For furniture deliveries, a time slot will be agreed upon and the driver will be in touch an hour before delivery.

We are not always able to advise time slots for standard parcels, this will depend on the chosen carrier which can vary.

The chosen carrier will leave a calling card with further instructions. They would usually try to deliver the next working day or leave the parcel with a neighbour. If they are still unable to deliver after three attempts the parcel will be returned to our warehouse and we will contact you for further instruction.

If you are concerned that an item will not fit into your property, check the dimensions of the item against those of your door. You can use our ‘Will it fit’ guide for help working this out or call us on +44(0)207 739 3273.

We strongly advise you check dimensions of all furniture orders before purchasing.

If you feel the delivery driver may have problems reaching your property, please contact customerservices@houseofhackney.com to review your options.

If there is more than one item on your order they would usually be delivered together. For example, if you have two items on your order and one is due at a later date, we will wait for this item to arrive before shipping the whole order.

If you would like items on the same order shipped separately, please contact customerservices@houseofhackney.com. We may charge for the extra shipment depending on the circumstances.

United Kingdom, Guernsey, Jersey & Isle of Man.

Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Antilles, Netherlands, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Barbuda (Antigua), Belarus (Byelorussia), Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Channel Islands, Chile, China, Colombia, Comoros, Congo (Brazzaville), Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holland, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kosrae, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Lybia, Liechtenstein, Liberia, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova (Moldavia), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, Netherlands, Nevis (St. Kitts), New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Northern Mariana, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Ponape , Portugal EU, Puerto Rico, Qatar, Reunion, Romania, Rota, Russia Moscow, Russia Other, Rwanda, Saba, Saipan, San Marino, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain EU, Sri Lanka, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St. Kitts, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and the Grenadines, Surinam, Swaziland, Sweden EU, Switzerland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Tinian, Togo, Tonga, Tortola, Trinidad and Tobago, Truk, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Union Island, United Arab Emirates, United States New York / New Jersey, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Gorda, Virgin Islands US, Wallis and Futuna Islands, West Bank, Western Samoa, Yap, Yemen, Zambia, Zimbabwe.

If you require items to be sent to different addresses, please complete one order for each address.

A signature will be required for international deliveries so please make sure there is someone available to receive it.

Payment for items is to be made in GBP and all prices for items and delivery are inclusive of any necessary UK VAT. The price you pay for items and delivery will always be the same regardless of whether a VAT charge is applicate at point of sale.

If you have ordered an item for delivery to an EU country, UK VAT will be charged on the item and the delivery.

Items delivered to countries outside of the EU may be subject to taxes, fees, levies or other charges that are imposed by local legislation. The receiver of the item will be responsible for any of these charges accumulated by ordering for delivery to their chosen country. The receiver would usually receive a bill from customs once the item has been delivered.

We do ship our bespoke furniture pieces internationally. Prices for furniture delivery will vary from standard items so prices in the ‘COUNTRIES WE DELIVER TO’ section may not be applicable. For shipping quote please contact customerservices@houseofhackney.com.