Delivery Information

Sample delivery is £2.00.

Samples are sent with Royal Mail 1st Class post and are usually delivered within 2 days of purchase (Excluding Sundays and public holidays). Please note that this service is not tracked and Royal Mail allow up to 21 days for delivery.

If your order is placed before 1pm, your sample will be posted that same day.

An email confirmation will be sent once your sample leaves our warehouse.

Standard parcel delivery is £5.95. Larger items incur a higher delivery charge which will be calculated at the checkout.

Your parcel will usually be delivered within 2-3 working days, Monday - Friday 9am - 6pm (Excluding bank holidays). Please note, some couriers may deliver slightly outside of this time frame.

There is a £10.00 oversized parcel handling fee for rug and fabric orders as they are classified as oversized.

Once your parcel leaves our warehouse, we’ll send you an email with details to track your parcel.

Furniture delivery to a UK mainland address is £200.00. For customers off the mainland, please contact customerservices@houseofhackney.com for a quote.

Furniture pieces will be delivered by one of our carefully chosen carriers on a day and time slot of your choice. The two person delivery will include moving the piece into a room of your choice and removing and taking away packaging if required.

When arranging the delivery with you, we will discuss accessibility to your chosen room and confirm any surcharges.

Some of our items are printed to order or made to order; in this case we will deliver 2-3 working days from the item arriving at our warehouse (Excluding public holidays).

If your order has already shipped, the delay may be due to a problem with delivery. You can track your order using the information we sent you upon dispatching the parcel or contact our customer service team for further help.

All standard parcels and furniture deliveries must be signed for. We will send you an email with tracking information once it leaves our warehouse, so you can keep up to date with its progress and plan accordingly.

Samples are delivered by 1st class post and do not need a signature.

For furniture deliveries, a time slot will be agreed upon and the driver will be in touch an hour before delivery.

We are not always able to advise time slots for standard parcels, this will depend on the chosen carrier which can vary.

The chosen carrier will leave a calling card with further instructions. They would usually try to deliver the next working day. If they are still unable to deliver after three attempts the parcel will be returned to our warehouse and we will contact you for further instruction.

If you are concerned that an item will not fit into your property, check the dimensions of the item against those of your door. You can use our ‘Will it fit’ guide for help working this out or call us on +44(0)207 739 3273.

We strongly advise you check dimensions of all furniture orders before purchasing using our Will it Fit Guide

If you feel the delivery driver may have problems reaching your property, please contact customerservices@houseofhackney.com to review your options.

If there is more than one item on your order they would usually be delivered together. For example, if you have two items on your order and one is due at a later date, we will wait for this item to arrive before shipping the whole order.

If you would like items on the same order shipped separately, please contact customerservices@houseofhackney.com. We may charge for the extra shipment depending on the circumstances.

If you require items to be sent to different addresses, please complete one order for each address.

We are able to deliver to most countries worldwide. Unfortunately we are not currently able to deliver to Russia.

If you require items to be sent to different addresses, please complete one order for each address.

A signature will be required for international deliveries so please make sure there is someone available to receive it.

Payment for items is to be made in GBP and all prices for items and delivery are inclusive of any necessary UK VAT. The price you pay for items and delivery will always be the same regardless of whether a VAT charge is applicable at point of sale.

As of 3rd September 2018 our orders are sent on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price and there will be no additional charges to pay when you receive the goods..

We do ship our bespoke furniture pieces internationally. Prices for furniture delivery will vary from standard items. For a shipping quote, please contact customerservices@houseofhackney.com.