We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website, or by calling customer services on +44 (0)20 7739 3273. You can also pay for your order using Paypal.
You can get an update on the status of your order by logging in to your account on our website. Here you will be able to view up-to-date order statuses and tracking information. You will also be emailed tracking information once your order is shipped. If you have any further queries you can contact email@example.com.
When you place a pre-order on the website, a member of our customer services team will be in touch to confirm an approximate delivery date within 2 working days . When your order arrives with us, a shipping notification will be emailed to you with tracking information.
If you see a product you like on the website that is out of stock, please email firstname.lastname@example.org or call us on +44 (0)20 7739 3273 for more information on when the item will become available.
No, once an order has been placed we cannot add additional items to it. If you would like any additional items, however, please place another order on the website or call us on +44 (0)20 7739 3273. If we can include your new order in the same shipment, we will be happy to refund the shipping costs for UK mainland orders within 2 working days.
Yes. Payments on our website are processed securely by Braintree, who are a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa's Global Compliant Provider List and MasterCard's SDP List. Your card data is not stored and your contact information is encrypted.
Yes, you can return or exchange any item purchased over the phone or on our website within 28 days of receipt. This excludes unreturnable items listed below.
For reasons of hygiene and safety, we are unable to accept returns on bed linen, sleepwear and swimwear (If hygiene labels have been removed). We are also unable to accept returns on furniture, curtains and blinds as they are made to order.
Please email email@example.com or call us on +44 (0)20 7739 3273 and one of our team will be in touch to confirm the return. You can then post the item to our Head Office address for an exchange or refund. We would recommend sending using a recorded delivery service.
Delivery of standard items to any UK mainland address is £5.95. There is an oversized parcel handling fee of £10.00 charged for fabric orders as they are sent on a roll. All charges are exactly what is charged by our selected shipping company.
If you have received a dispatch confirmation email, there will be tracking information provided. For an update on the progress on your order, you can log into your account on our website or email firstname.lastname@example.org.
If you have a specific deadline to receive an order, please call customer services on +44 (0)20 7739 3273 and we will be happy to see what we can do to expedite your order.
Yes, we ship worldwide.
Tracking information will be included within your shipment confirmation email when we dispatch the order. If you are unable to locate your tracking information, please email email@example.com.
For UK mainland orders, our selected shipping company DPD will be in touch by text and email with a delivery window. We are unable to provide a delivery time for overseas shipments.
We use a variety of couriers to provide the most efficient service depending on the weight, size and delivery location for your order. For more information on how your order will be sent please email firstname.lastname@example.org.
Our wallpaper samples are A4 or A3. Fabric samples are A5.
We are unable to provide larger samples, although you are welcome to order more than one of the same sample on our website.
UK mainland sample orders will arrive in 3-5 working days and international sample orders can take up to 2 weeks. If you need faster delivery on a sample, please call us on +44 (0)20 7739 3273.
Gift vouchers can be purchased on the website by clicking the ‘GIFT VOUCHERS’ button at the bottom right of the homepage.
Once your order is placed, a confirmation will be sent to your email address. The recipient of the voucher will receive an email with the voucher code, value, personal message and the name of the sender.
Your gift voucher is valid for one year from day of purchase.
Gift vouchers purchased online can only be used at www.houseofhackney.com and not in-store.
Please note, our wallpaper is printed to order in batches and therefore slight variations in colour can occur from batch to batch. We recommend purchasing an extra roll when ordering – any unopened rolls can be returned for a refund. If you require wallpaper calculation assistance, please call our customer service team on +44 (0) 207 739 3273, or use our wallpaper calculator tool to quickly find out how much wallpaper you need to purchase for your space. Click here.
Alternatively, for a quick calculation on either our Digital or Traditionally printed Wallpapers, please contact customer services, Monday - Friday, on +44 (0)20 7739 3273 and we will be pleased to provide you with the information you require. It’s also easy to calculate yourself. Our digitally printed wallpapers are panels made up of either 3 or 4 strips that are hung side by side to create the full pattern. Simply divide the total length of your walls by the width of one roll. Just make sure your walls are less than 3 metres high; if they are above this height please contact us for a bespoke quote.
Yes, you are welcome to return any unopened rolls within 28 days of receipt. Please note, we recommend keeping a roll spare in case of future damage to your wallpaper.
Our wallpaper is printed on a quality-assured non-woven material made from wood pulp with added textile fibres making it strong, dimensionally stable and easy to hang.
Wiping down your wallpaper with a damp cloth regularly will help keep up appearances.
Yes, ‘The London Decorators’ can be contacted by email at email@example.com or by phone on +44(0)203 667 2695.
Yes, our wallpaper is very sturdy and is often used in bathrooms, however we do advise to try and keep the wallpaper as dry as possible. We suggest using a polyvinyl paste to go on top of the wallpaper, this will provide some water resistance.
We recommend using Solvite Paste the Wall adhesive. You can find this at your local DIY store.
No, we only sell by the full metre.
Most of our fabrics are made of 75% natural fibres, which means they pass the cigarette test with no treatment. All fabrics are suitable for domestic upholstery, curtains and blinds. If you would still like your fabric to be fire treated, we can use a 3rd party treatment facility at an extra cost. Please contact firstname.lastname@example.org for a quote.
Our fabrics are not water resistant. We do offer this service at an extra cost and you can contact email@example.com for a quote.
If you are calculating for the upholstery of a piece of furniture, please send an image with the dimensions to firstname.lastname@example.org and we will advise you on how much fabric to buy. If you are looking for a blind or curtains, please fill in our bespoke curtains and blinds form for a quote from one of the team.
All of our fabrics are dry clean only.
Our Bespoke Services team are here to talk you through all your custom window dressing options, from choosing the right fabric and lining to the most suitable finishes, depending on your requirements. For a quote, or if you have any questions, please email email@example.com, or fill in one of the below forms and we will get back to you.
Measure the width of where you would like the blind to sit outside the window and the drop from the point you would like the blind to hang from and to.
Measure the width of the track or pole and measure the drop from the pole down to the bottom of the window or to the floor (This depends on your preference).
The lead time for bespoke curtains and blinds is 4-8 weeks. This lead time may vary depending on fabric stock availability and production schedule.
We have a recommended fitter, please call our Shoreditch store on +44(0)207 739 3901 for the details.
You have a choice of standard neutral and coloured linings (With or without interlining) or blackout lining (With or without interlining).
Interlining is a layer of fabric inside the curtain or blind. This can protect the fabric, help insulate your home and add an effect of fullness.
The choice is yours, depending on whether your windows open inwards or outwards and the choice of design.
It is essential to check before purchasing our furniture that the piece will fit through your front door. If you would like further information on this, please request an information pack from firstname.lastname@example.org.
The guarantee on our made to order furniture pieces is 5 years from point of purchase. The guarantee covers the frame and springs. For more detailed information about this guarantee please visit our Terms & Conditions page.
No, furniture cannot be returned as each piece is made to order.
As each piece is made to order, our standard lead time on furniture is 8-12 weeks. This lead time may vary depending on fabric availability and our current production schedule. If you have an urgent furniture request, please email email@example.com or call us on +44 (0)20 7739 3273.
Please complete the trade application form found here.
The review of a trade account application can take between 24 – 72 hours, to which we will then respond to let you know if you have been successful or not.
Trade accounts can be opened by interior designers, architects, direct businesses within the industry, contract furnishers and procurement agencies.
A trade account is opened for industry professionals working on residential and commercial projects. A wholesale account is for retailers who would like to sell House of Hackney products in a store or showroom.
Trade discount will be disclosed once your account has been accepted.
All trade accounts are proforma with full payment made before an order is processed.
All payments must be made in GBP. House of Hackney will not cover the cost of any bank charges.
Yes, we have four collection books available for purchase. Two are new season fabric and wallpaper books, and the other two are flow line, bestselling fabric and wallpaper books.
All our wallpapers are printed to order and incur a 14 - 21 working day lead time before delivery. Our fabrics are dependent on stock levels - lead times will be supplied on enquiry.
All of our fabrics are untreated however we can provide treatments to suit both domestic and commercial standards. Additional fees apply.
Yes, all our fabrics are suitable for upholstery and drapery.
In some cases, we can offer express services on wallpaper only. Additional fees apply.
Please email the team at firstname.lastname@example.org
You can apply to be a stockist by completing the wholesale application form which can be found via "Our Stockists" link
A wholesale account is for retailers who would like to sell House of Hackney products to customers in a store or showroom. A trade account is opened for industry professionals working on residential and commercial projects.
The minimum annual volume to become a stockist is £10K - to be reviewed quarterly by wholesale management.
We offer two fabric collection books (flow and seasonal) and two wallpaper collection books (flow and seasonal) for sale.
All of our wallpapers are printed to order which incur a 14 - 21 working day lead time before delivery. Our fabrics are dependent on stock levels - lead times will be supplied on enquiry.
Exclusivity can be discussed on a case by case basis with wholesale management and depends on annual volume commitment.
Please email the team at email@example.com