Reporting To: Omni Channel Director
Based In: Head Office - Shoreditch London, remote work not available
Working Pattern: Monday – Friday (Days may change during peak)

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

THE ROLE:
We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

They have a strong social and environmentally aware mindset with a constant desire to improve the management of their division in ways that align with the company's goal to become regenerative.

The Senior eCommerce Manager will lead our eCommerce function, and will be tasked with optimising our websites, improving user experience, and maximising conversion and LTV. Responsibilities will extend across all territories, but with a focus on growth in North America. The Senior eCommerce Manager will work alongside the Omnichannel Commercial Director and play a key role in shaping our online commercial strategy. In this role the goal is to ensure that our websites align with our aspirations and resonate with our diverse customer base, driving growth and profitability.


KEY RESPONSIBILITIES:

Commercial delivery and strategy
- Execute the global eCom strategy to achieve sales and profit targets in line with annual budgets and overall business ambition
- Manage the eCom P&L ensuring sales, costs and profit remain in line with the budget, and complete forecast revisions as necessary
- Develop best practices as it relates to the end customer; drive CVR, AOV and LTV
- Work with Omnichannel director to set KPI benchmarks from analytics and competitive analysis; review and provide insight to leadership as needed
- Develop analytics tools and the capability to monitor performance and achievement of strategic goals, and drive knowledge and insight of consumer behaviour
- Monitor, report on and implement initiatives to constantly improve and drive key KPIs
- Monitor website performance, orders, sales and shipments, working closely with the key internal teams in resolving issues
- Stay abreast of industry trends, emerging technologies, and best practices in e- commerce, incorporating relevant innovations into House of Hackney’s strategy

Customer journey and development
- Ensure that House of Hackney delivers a consistent and considered customer journey, in accordance with global brand guidelines across all customer groups
- Champion online CX, putting strategies in place to acquire and retain customers through digital channels
- Use customer insight to recruit and drive repeat purchases, and ensure all activities are enhancing brand values
- Connect the cross-channel customer journey, and liaise with channel/regional leads for continuous improvement opportunities
- Responsible for the user experience of the website, blending this with tech innovation to support all selling channels
- Ensure customer journeys are checked and tested regularly, suggesting areas for refinement and positive change
- Oversee all web production processes, including collection launches and key development deliverables (incl. ongoing bug fixes and larger strategic projects)
- Create and implement testing plan, and recommend ongoing improvements

CRM and Digital Marketing
- Develop and oversee the effective planning and localised execution of content and campaigns to ensure efficiency, accuracy and timeliness of publishing
- Oversee performance marketing channels - SEM, SEO, CRM, display, affiliates, etc.
- Input into the setting and monitoring of performance marketing KPIs
- Propose and implement campaigns and improvements to grow database
- Ensure compliance/digital marketing best practice is achieved across consent management, localised policies, etc.


Crossfunctional working
- Work in close conjunction with the Production Team to manage and plan online merchandising of products, ensuring current options are stocked and available; monitor inventory levels and highlight replenishment and growth opportunities
- Work with the Operations and Global Sales teams to optimise our omnichannel services offering, driving engagement at all levels and continuing to deliver incremental sales and meet targets
- Work with the Operations team to ensure the end-to-end operational customer journey meets House of Hackney standards, including maintaining fulfilment SLAs, fraud management and customer services
- Support Global sales team to build relationships with House of Hackney’s online wholesale, concession and marketplace partners; work with the Operations team to launch new partners


Leadership and team management
- Manage, motivate and nurture the eCommerce team, spanning the functional areas of trading, content, production, performance marketing and 3rd party partners
- Oversee the timely execution of daily, weekly, monthly and seasonal reports
- Set dept and team goals to ensure efficient running of department, with clear focus on priorities to deliver overarching company targets and goals
- Lead by example and inspire team to drive proactive, positive environment to thrive
- Lead the digital team, inspire, set goals, train and mentor the team to achieve them

THE IDEAL CANDIDATE
- Extensive eCommerce experience, preferably for a luxury brand
- Proven track record of successfully managing, growing and localising eCommerce global operations, with a strong understanding of US market dynamics
- Ability to influence and build strong partnerships across the business
- Experience of managing all online/performance marketing channels – SEO, PPC, email, affiliates, retargeting, display etc.
- Analytical mindset and proficiency in using web analytics tools (GA, Hotjar) to derive actionable insights
- Strong business judgement and decision making skills; ability to identify, prioritise, and articulate highest impact initiatives
- Strong organisational and management skills, including experience of working with international teams across time zones
- Excellent communication skills and attention to detail
- Confident team player and leader, with the ability to work at all levels of the organisation to get the job done


BENEFITS
As always, there are some perks:
- 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday
- Seasonal 4 Day Week Scheme, Fridays off all Summer
- Reduced Winter Hours - we're finishing at 4PM every day
- Cycle to Work Loan Scheme
- PayDay Drinks every month
- We have at least two exciting team gatherings each year, like weekends at Trematon Castle and legendary Christmas parties
- If you're a Housemate, you're a part of the House of Hackney family, so we celebrate birthdays in our offices
- Plastic free joiners package
- Monthly team lunches as part of our team meetings
- Breakfast and fruit for everyone and plenty of herbal teas and coffee
- Volunteering days
- Medicash Health and Wellbeing Services - claim back scheme
- Opportunity to join important eco summits and protests
- 30% discount across HOH products and first grabs on sample sale items


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.

Reporting To: Head of Global Sales
Based In: NY Showroom
Working Pattern: Monday – Friday / one Saturday a month

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

THE ROLE:
We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

They have a strong social and environmentally aware mindset with a constant desire to improve the management of their division in ways that align with the company's goal to become regenerative.

This role sets the strategy and to lead the US Omni Sales team to achieve the budget while upholding brand standards and effectively working cross-channel. To manage the NY Showroom space, ensuring it is maximised and the team is driving sales from there.

KEY RESPONSIBILITIES:

- Budget Ownership: Review budget weekly and report on progress against sales KPIs, suggest and implement actions to maximise sales
- Follow and execute strategic brand vision for the US arm of the company, in line with UK Head Office company values
- Develop strategies to achieve and exceed US Omni Sales Budget, including liaising cross channel to maximise all opportunities
- Weekly 1:1 Interfaces: Weekly meetings with each team member to review sales, open orders, targets, and any other issues
- Tradeshows/Market Week: Manage participation at Tradeshows and Market Week to ensure successful meetings with accounts. This includes planning and hosting events in the Showroom to coincide with tradeshows and market weeks.
- Showroom Processes: Full accountability of the operational process and excellence of the NY
- Showroom - identifying and highlighting any potential issues or barriers to sales or efficiency
- Lead By Example: Promote a positive working environment and set expected professional standards. Set goals to ensure team development.
- Top Accounts: Maintain close working relationship with top Buyers, Interior Designers, and Retail Clients to maximise sales
- Travel and Appointments: Conduct appointments with top accounts (Retail, Trade, Wholesale) based on growth targets. Appointments should be conducted digitally when travel is not possible.
- Sales Events: Full ownership of planning and delivery of targeted sales events being held within HOH spaces. Strategize and suggest events to ensure sales KPIs are hit.
- Head Office Communication: Keep in regular communication with company Directors in the UK and attend all relevant meetings digitally
- Product and Sales Training: Become a product expert and display best practices when selling the collection as well as planning and conducting quarterly sales training.
- Brand Representative: Follow brand guidelines and wear House of Hackney uniform at all times, setting an example of standards for the team.
- Business Travel: Work remotely while travelling for business to ensure that all Head Office workload is managed
- Team Player: Support the brand in other endeavours when necessary (ex: pop-ups)

THE IDEAL CANDIDATE
- Bachelor’s Degree or related experience
- Minimum 7 years previous experience with background in luxury sales - interior design preferred
- Excellent communication and interpersonal skills
- Must be highly organized with the ability to manage time effectively
- Strong proficiency in Microsoft Office and Google Suite
- Ability to build and maintain relationships within the A&D community
- Strong record of period over period sales growth and knowledge of building products ideally within the interior design industry
- Must be challenged and motivated by working in an entrepreneurial setting
- Team player: cooperative, builds relationships easily and support of peers, and encourages collaboration
- Must be flexible with scheduling to meet the needs of the business


BENEFITS
As always, there are some perks:
- Competitive base salary with eligibility for company bonus structure
- 21 Days Vacation Allowance + 6 National Holidays and a half-day for your birthday
- Competitive medical, dental and vision insurance
- 401K plan with company match
- Seasonal 4 Day Week Scheme, Fridays off all Summer
- Reduced Winter Hours - we're finishing at 4PM every day
- Cycle to Work Loan Scheme
- PayDay Drinks every month
- We have at least two exciting team gatherings each year, like weekends at Trematon Castle and legendary Christmas parties
- If you're a Housemate, you're a part of the House of Hackney family, so we celebrate birthdays in our offices
- Plastic free joiners package
- Monthly team lunches as part of our team meetings
- Breakfast and fruit for everyone and plenty of herbal teas and coffee
- Volunteering days
- Opportunity to join important eco summits and protests
- 30% discount across HOH products and first grabs on sample sale items


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.