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CAREERS

Creatively driven, eco-conscious and full of fresh ideas? Consider yourself at home.

Our Housemates are innovators who see the world differently and strive to make a difference within it. Each one is chosen and cherished for the skills, talents and characteristics that make them unique. As House of Hackney evolves, we empower our team to learn and grow alongside us. And, as a compassionate brand, we care about the wellbeing of our Housemates – whether that’s through offering a flexible approach to work with a four-day week over the summer or getting flexible (quite literally) in group yoga sessions.

Step into our House and you’ll be in a land of print and colour, away from the sea of grey suits. Based in Shoreditch, the creative heart of the capital, our House is a place where imagination and collaboration can flourish – where everyone is accepted, all ideas are encouraged, and magic really does happen.

There may be no place like home… but in our House, there’s no place like work.

 

To apply for any of the roles listed below, please send your CV and a cover letter to careers@houseofhackney.com, using the job title as the email subject line.

OPPORTUNITIES

SHOPPING ONLINE

  1. DO YOU HAVE A STORE?

    Yes. we have spaces in London's Shoreditch and Manhattan in New York. The addresses and opening times can be found here. If you’re visiting to look at a specific piece, please give us a call first to check that the item is available.
  2. DO YOU OFFER CLICK & COLLECT?

    Click and collect is not currently part of our service but you can place an order with our showroom over the phone and collect it later (applies to items which are in stock in showroom). If you’re ordering online and you’d like more information on when your order will arrive in order to choose the most convenient delivery address, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273
  3. HOW CAN I PAY?

    We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website, or by calling Customer Services on +44 (0)20 7739 3273. You can also pay for your order using Paypal.
  4. WHAT IF AN ITEM IS LABELLED AS OUT OF STOCK?

    We offer the option to pre-order many items which are not currently in stock. If you see a product you like on the website that is out of stock, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273 for more information on when the item will be available.
  5. I CAN’T FIND AN ITEM I HAVE SEEN PREVIOUSLY, DO YOU STILL HAVE IT?

    If something has been removed from our site, this usually means it is out of stock and we won’t be making any more of it. However, it may still be worth emailing customerservices@houseofhackney.com or calling us on +44 (0)20 7739 3273 as we may be able to track it down for you. We can reprint wallpapers which have been archived for a small cost.
  6. CAN I ADD ITEMS TO AN EXISTING ORDER?

    No, once an order has been placed, unfortunately we cannot change it. If you would like to purchase additional items, please place another order on the website or call us on +44 (0)20 7739 3273. If we can include your new order in the same shipment, we will be happy to refund the shipping costs for UK mainland orders within 2 working days.
  7. IS IT SAFE TO USE MY PAYMENT CARD ON YOUR WEBSITE?

    Yes. Payments on our website are processed securely by Braintree, who are a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa's Global Compliant Provider List and MasterCard's SDP List. Your card data is not stored, and your contact information is encrypted.

DELIVERY

  1. HOW MUCH DOES DELIVERY COST?

    Our standard delivery option is Express to all UK mainland addresses (doesn’t apply to furniture). Prices starts from £5 and delivery costs are calculated depending on the weight and volume of the items we’re sending. There is an oversized parcel handling fee of £10 charged for fabric orders as they are sent on a roll. All charges are exactly what is charged by our selected courier.
  2. WHEN WILL MY ORDER ARRIVE?

    We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using tracked service. All our wallpaper is printed to order and will take 5 working days from the date you order. Some other items like lampshades and fabric may be made to order and will also take longer. If you’d like an update on the progress on your order, you can log into your account on our website or email customerservices@houseofhackney.com.
  3. CAN YOU SPEED UP DELIVERY?

    If you have a specific deadline to receive an order, please email customerservices@houseofhackney.com or give us a call on +44 (0)20 7739 3273 and we will be happy to see what we can do to expedite your order.
  4. DO YOU SHIP OVERSEAS?

    Yes, we ship worldwide, select your delivery country at the checkout to see the delivery charge for the items in your shopping bag. We ship all orders outside of the EU with DDP (Delivered Duties Paid) so there will be no unexpected / additional charges to pay when you receive your order.
  5. HOW CAN I TRACK MY ORDER?

    We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using a tracked service. Please note we don’t use a tracked service to send samples within the UK. If you have any questions about when your order will arrive, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273.
  6. WHAT TIME WILL MY ORDER BE DELIVERED?

    For UK mainland orders, our selected shipping company DPD will be in touch by text and email with a delivery window. We are unable to provide a delivery time for overseas shipments.
  7. HOW WILL MY ORDER BE SENT?

    We use a variety of couriers to provide the most efficient service depending on the weight, size and delivery location of your order. For more information on how your order will be sent, please email customerservices@houseofhackney.com.
  8. WHAT HAPPENS IF I’M NOT IN?

    If you are unable to take delivery of your parcel, most of our couriers will attempt to deliver to a neighbour. If that isn’t possible, they will return the item to their depot and try delivering again on the following working day. You will receive a calling card with the relevant details.
  1. Hospitality Manager

    Role: Hospitality Manager (11 week FT contract, June 14th- August 27th accommodation and meals provided for the duration of the contract)

    Based at: The Castle of Trematon, Cornwall-

    Reporting to: Directors/ Castle owners

    The role: We are looking for an experienced Hospitality manager to organise and oversee daily operations of The Castle of Trematon, and guest experiences during the summer retreat season.
    You will be responsible for managing and organising a team of 6 to deliver exceptional luxury customer experience throughout their stay at the Castle, including and not limited to creating and ensuring quality standards are met in lodgings, restaurants and dining, retreat ‘experiences’, Castle grounds, customer service and interactions.
    Salary dependant on experience and qualifications.

    Responsibilities
    - Hire qualified personnel according to standards
    - Set and review team working weeks and schedules to ensure all operations and tasks are carried out to enable the best possible customer experience during their stay.
    - Plan activities and allocate responsibilities to achieve the most efficient operating model whilst delivering highest possible customer satisfaction and experience.
    - Supervise and enforce best practice of work at all levels (Front of house, kitchen staff, service, house keeping), set clear objectives and measure output against these, feeding back where standards are not met to ensure appropriate forward adoption.
    - Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
    - Deal with and react to maintenance issues, shortages in staff or equipment, problem solving timely and effectively.
    - Collaborate and manage relationships with external parties providing services or supplies for the Castle and events.
    - Inspect facilities regularly and enforce strict compliance with health and safety standards
    - Ensuring and providing flawless, upscale, professional and high class guest service experiences
    - Analysing customer feedback and providing strategic direction to continuously improve experiences
    - Responding to guests needs and anticipating their unstated ones
    - Provide upscale guest service experiences for clients throughout their stay
    - Ensure clients are properly greeted upon their arrival
    - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    - Oversee check-in and check-out procedures, including reservations and financial transactions
    - Promptly address guests’ requests
    - Actively listen to and resolve complaints
    - Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved
    - Inform clients of our hotel services, including breakfast and dining options
    - Promote all hotel amenities, conveniences and programs offered
    - Ensure supplies and equipment are adequate in quantity and quality
    - Handle customer complaints and requests effectively when necessary
    - Assume responsibility of budgeting and monitoring expenses
    - Enforce adherence to regulations and quality standards
    - Ensure all records are kept properly and consistently, in line with company systems and procedures.
    - Review and prepare reports for senior management
    - If required, interview and hire qualified personnel according to set standards

    Requirements - Proven experience as hospitality manager.
    - Hands-on experience in customer facing roles.
    - Solid understanding of hospitality procedures and best practices.
    - Knowledge of quality standards (e.g. ISO)
    - Proficient in MS Office and relevant software (e.g. ERP)
    - Outstanding leadership skills and a great attention to detail
    - Excellent organizational skills
    - Outstanding communication (verbal and written) and interpersonal skills
    - Problem-solving can do aptitude
    - Reliable with an ability to multi-task and work well under pressure
    - BSc/BA in hospitality management

  1. Hospitality Service Staff

    Role: Hospitality Service Staff [10 week FT contract, June 17th- August 27th , days and shifts can vary depending on business requirements]

    Based at: The Castle of Trematon, Cornwall- PL12 4QW (must be local to the location)

    Reporting to: Hospitality manager

    The role: We are looking for a friendly, competent hospitality server to attend to guests and guest preparations at The Castle of Trematon, during the summer retreat season.

    You will be guest facing, ensuring guest experiences are to a high class exceptional standard, providing the best possible service. Duties will include greeting guests, dining preparations, dining service, and supporting guest requirements during their stay. Support in other service areas may be required, such as housekeeping and kitchen duties.
    Salary dependant on experience and qualifications.

    Responsibilities

    - Greeting guests upon arrival and making them feel welcomed.
    - Administering check-ins and check-outs.
    - Serve Guests with food and beverages in a positive and friendly manner.
    - Provide information to help food and beverage selections.
    - Maintain dining ambiance with an enthusiastic attitude.
    - Prepare room for dining by setting tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
    - Protect establishment and Guests by adhering to sanitation and safety control policies at all times.
    - Accurately relay orders to the kitchen by recording guests’ choices and identifying special dietary needs and special requests.
    - Keep kitchen staff informed by noting timing of meal progression.
    - Serve guest orders.
    - Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guest spills or other special needs.
    - Obtain revenues by charging to guest rooms, issuing bills, accepting payments, delivering bills and payments, and returning change or credit card and receipt to guests.
    - Processing guest payments.
    - Take guest bookings for additional services or events.
    - Raise guest orders for any purchased products.
    - Escalating any potential issues promptly and effectively to the Hospitality manager.
    - Keep all guest areas clean and tidy at all times, ensuring quality standards are upheld
    - Support with housekeeping tasks as and when required
    - Support with food preparation tasks as and when required
    - Attend daily task briefing with Hospitality manager to ensure all required tasks are covered and completed.

    Requirements

    - Previous experience in service role
    - Exceptional interpersonal skills
    - Excellent Customer Service skills
    - Good Team player
    - High Energy, pro active attitude
    - Organised and professional
    - Attention to cleanliness and safety
    - Responsible and trustworthy

  1. Interior Design and Trade Sales Executive

    Role: Interior Design and Trade Sales Executive
    Reporting To: UK Omni Channel Sales Manager
    Based In: London Showroom
    Working Pattern: Weekly rota including Saturday cover
    The Role: To drive sales across Retail and Trade channels and achieve budget for the UK territory and to uphold brand standards in the Showroom.

    Key Responsibilities:
    - Ownership of sales targets within the territory
    - Develop a roadmap for achieving sales with clear targets by account and customer type, working with both Wholesale and Trade customers
    - Host and deliver the best possible customer experience.
    - Monitor performance of current Trade accounts and address concerns in regard to achieving budget with Territory Omni Channel Manager if necessary
    - Competent and confident in arranging and coordinating print and room design schemes.
    - Become an expert in the territory with knowledge of the market, including all interior designers, architects, specifiers, etc.
    - Maintain regular communication with customers and set appointments to present product collections.
    - Hold customer consultations to support project quotes, including in the showroom, at designer offices, at customer homes and via video calls
    - Confidently conduct meetings and appointments with existing and new customers to present key categories as well as seasonal collection launches, travelling to accounts when necessary.
    - Manage forward pipeline to ensure all potential sales are converted, customers are kept engaged and sales leads are maximised.
    - Plan and execute events with interior designers in Shoreditch Showroom to promote the brand.
    - Research and prospect new accounts that are on brand and will drive commercial growth.
    - Manage business remotely and report consistently when travelling.
    - Ensure all deliveries to customers are accurate and within specification.
    - Run daily/weekly/monthly/annual reports in Bright Pearl to track sales progress in territory.
    - Adhere to company procedures including Bright Pearl management, delivery SLAs, etc.
    - Adhere to timelines – submit projects and feedback on time.
    - Attend product knowledge training sessions as organised by Production Team and maintain a full understanding of all product categories.
    - Manage direct report and ensure he/she has the tools in place to properly support sales growth.
    - Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary.
    - Operate and look as a brand ambassador in line with the brand guidelines and wear House of Hackney uniform at all times.
    - Conduct business in the House of Hackney way at all times.

    What We’re Looking For:
    - Excellent level of spoken and written English – other languages are beneficial
    - Background in interior design and knowledge of putting together interiors schemes
    - Must be highly organised
    - Exceptional people skills
    - Experience within the Luxury market is required, ideally in Interiors or Fashion
    - Experience working with leading retailers and interior designers across the world
    - Hardworking and honest outlook
    - Contribute and work effectively within a team
    - Able to adhere to the values and mission of the company
    - Effective communication skills
    - Positive and infectious attitude Provide and foster a positive and productive working environment
    - Highly motivated self-starter
    - Competence in Microsoft Office products and ability to adapt to technology-based ways of working
    - Degree calibre
  1. Merchandising Admin Assistant

    Role: Merchandising Admin Assistant
    Reporting To: Merchandising Operations Manager
    Based In: Head office
    Working Pattern: Mon-Fri (Hours/Days may change during peak)
    The Role: To drive sales across Retail and Trade channels and achieve budget for the UK territory and to uphold brand standards in the Showroom.

    Key Responsibilities:
    Reporting
    - Circulate accurate and informative weekly business reports detailing key trading feedback and performance to inform future decision making to improve company trading and achieve sales budget.
    - Identify and update company MVLs (most valuable lines) and suggest seasonal Heroes to be signed off by management
    - Ad hoc analysis to support informed decision making on products, launches, company initiatives
    - Support in required analysis for CRM initiatives
    - Build and distribute weekly reports on behalf of the company as required.
    - Support in production of analysis of the monthly Board pack

    Stock
    - Use line card forecasting to ensure long lead product is kept in stock. Without overinvestment of stock levels. Review proposals with manager for sign off.
    - Ensure optimal stocks and allocations to Showrooms or House of Hackney locations
    - Create product transfers to support requirements for business events such as sample sales or campaign shoots

    Data and product integrity
    - Maintain data integrity and accuracy on ERP system and company excel documents
    - Manage new product information and data across departments to ensure on-timely launch, ensuring data is accurate and up to date at all times.
    - With feedback from manager- create and publish company trading calendars to reflect critical path
    - Team player, support in other departments in the business during peak periods, for example web merchandising, product set up, sample sale, campaign shoots
    - Prep for sign off and circulate new launch option plans to design team inline, with the calendar
    - Conduct website product walks to ensure product details are accurate and representative, flagging any update requirements.

    Admin
    - Efficient and accurate invoice checking and entry into ERP system
    - Collating financial data from various sources to enable analysis
    - Monthly reconciliation of company credit cards
    - Assistance with collating information for the annual audit

    What We’re Looking For:
    Key Department interfaces: - Production- to manage trading actions and on time product launches
    - Finance- to support with Admin and data entry
    - Design- to support on time product launches
    - Comms team- to facilitate new product information creation to support on time new product launches
    - Sales- to support with their reporting tools
    - Web- to ensure accurate product online. Support with commercial web actions as requested

    Key Department/Position tools:
    - Weekly Goals – Use this sheet to manage priorities from week to week, updating with progress to feed into management and wider team
    - Weekly sales template – Use and update this document weekly to highlight company trading performance to the business. Extract key messages and take aways to prompt trading conversations. Adapt the analysis to reflect latest launches and company project focus.
    - Option plan – Own data accuracy and updating this document to ensure all confirmed options are included in here for the wider team to refer to for confirmed current options.
    - Blank option plans – Create these at the start of every planned collection launch. Analyse previous launch sales to identify optimum collection sizes, supplying information in good time to the Designer to steer on development requirements.
    - Delivery schedule – Use this to flag any potential issues for new collection launches and to plan stock transfers to showroom locations.
    - Monday reports and top sheet– Use this to drive weekly Monday meeting resulting in commercial trading points for discussion, sign off and action.
    - Calendar key dates – Use this document as a live document ensuring all signed off key dates are added and updated use these dates to feed into the company calendar and creation of collection launch critical paths.
    - Company calendar – Use this template to create the calendar dates for planned collection launches. Once created ensure communication to the wider team for their supporting actions.Ensure this calendar is kept up date with any changes.
    - Product launch sheet – Update product information in column ownership in this sheet weekly. Ensure information is always correct and updated with the latest info, any amendments should be flagged to wider team.
    - Sell through list – Update this as sell through lines are identified. Highlight to wider teams options which will not be produced going forwards.
    - Line cards – Create and use these line cards to plan future purchase order requirements on long lead products. Fabric should be reviewed every 1-2 weeks. Hard product should be reviewed every 4 weeks.
  1. Logistics Executive

    Role: Logistics Executive
    Reporting To: Merchandising & Logistics Manager
    Based In: Head office
    Working Pattern: Mon-Fri (Hours/Days may change during peak)
    The Role: The Logistics Executive will be an essential support to the team by managing business logistics and order shipments to ensure they happen efficiently and cost effectively. Strong analytical and creative problem solving skills will be at the core of this new role and will enable you to thrive with House of Hackney.

    Key Responsibilities:
    Customer Experience
    - Work hand in hand with customer services and sales team to ensure the customer expectations and delivery promises are always met.
    - Ensure all orders are correctly packaged (in line with Company standards). Any failures are investigated with all external agencies and are reported and escalated
    - Visit warehouses and work closely with their management teams to ensure we are delivering the best service together and that optimum processes are being carried out
    - Key point of contact for courier, WH and 3PL account managers, working closely to ensure efficient and accurate shipping of orders.

    Innovation - customer journey
    - Manage logistic integrations and monitor and report on performance. Suggest future opportunities to ensure operational efficiency
    - Uphold company values and ensure the supply chain uses the most eco-friendly materials and methods possible. Liaise with suppliers and 3rd parties to ensure they are continuously updating and researching their eco methods and credentials.
    - Work alongside project teams to ensure we are evolving with all sustainability options i.e.: Packaging and Transporting

    Process Ownership
    - Ensure compliance of all processes and activities within the Warehouse and adherence to the Global SLAs
    - Resolve urgent order fulfilment issues as they arise, especially related to shipping and logistics
    - Review and advise of improvements required to processes facilitating efficient shipment fulfilments.
    - Manage day to day relationships with external 3pls, including regular reviews and discussions pertaining to documentation requirements, reporting and service enhancements, service failures etc, as well as all claims
    - Support in stock take coordination, publishing results to the business. Flag any areas of concern for review for improvement.
    - Ensuring your channel weekly schedule is happening on time with the key daily and weekly tasks being actioned.
    - Complete EODs & EOW reports to ensure Management is well informed of all the depts activities throughout the week
    - Review monthly invoices from 3PL and ensure invoices are correct. Flagging to management and areas for concern or incorrect costs
    - Ensure products ship with the correct commodity codes and that correct duties are charged
    - Ensure orders ship on the correct method, and that the 3PL are processing order types correctly to the customer type.
    - Ensure orders ship under the correct Tax code, and method to minimise VAT charges reflecting latest Brexit regulations.
    - Competent use of ERP system and understanding of end to end order flow process- flagging deviation from order flow process.
    - Competent understanding of courier charges and rates, flagging areas of concern and opportunities to improve costs

    Key Department interfaces & Key relationships :
    - The role is pivotal to deliver results across the business. Strong relationships are paramount across all departments, mainly with Omnichannel sales, Customer Services, Ecommerce, Production and Finance as well as our external 3PL warehouses

    Key Department/Position tools: :
    Business and weekly Goals
    Brightpearl Manuals/ Drop Ship Manuals
    Brightpearl- ERP
    Order prioritisation doc (3PL)

SAMPLES

  1. WHAT SIZE ARE YOUR SAMPLES?

    Our wallpaper samples are A3 (29.7cm x 42cm). These are folded in half to allow them to be sent in an envelope that will fit through your letterbox. Fabric samples are A5 (14.8cm x 21cm).
  2. CAN I PURCHASE A LARGER SAMPLE?

    We are unable to provide larger samples, although you are welcome to order more than one sample of the same print to see more of the particular wallpaper or fabric.
  3. CAN I CHOOSE A SPECIFIC PART OF THE PATTERN FOR MY SAMPLE?

    Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order. If you’d like some help colour matching part of the pattern, please call us on +44 (0)20 7739 3273 or email us at customerservices@houseofhackney.com.
  4. WHEN WILL MY SAMPLE ARRIVE?

    UK mainland sample orders will arrive in 2-5 working days and international sample orders can take up to 2 weeks. If you need faster delivery on a sample, please call us on +44 (0)20 7739 3273 or email customerservices@houseofhackney.com and we’ll do our best to get this to you more quickly.

GIFT VOUCHERS

  1. HOW CAN I PURCHASE A GIFT VOUCHER?

    Gift vouchers can be purchased here.
  2. HOW DO GIFT VOUCHERS WORK?

    Our gift vouchers are sent electronically. If you’d like to send the gift voucher to a friend, tick the ‘Send Gift Voucher to a Friend’ option and enter their name, email address and a personal message before adding it to your shopping bag. Once your order has been placed, a confirmation will be sent to your email address and the recipient of the voucher will receive an email with the voucher code, value, your message and the name of the sender. If you don’t tick this option we’ll just send the voucher to you.
  3. CAN I HAVE A PHYSICAL GIFT VOUCHER SENT TO ME?

    If you require a physical voucher along with the electronic version, please email us at customerservices@houseofhackney.com and we will arrange this.
  4. HOW LONG IS A GIFT VOUCHER VALID FOR?

    Gift vouchers are valid for one year from the day of purchase.
  5. CAN MY ONLINE VOUCHER BE USED IN THE SHOWROOM?

    Gift vouchers purchased online can be used at www.houseofhackney.com and in our Shoreditch Showroom.

WALLPAPER

  1. HOW DO I HANG MY WALLPAPER?

  2. HOW MANY ROLLS OF WALLPAPER DO I NEED?

    It’s important to note that our wallpaper is printed to order, so slight variations in colour can occur between batches. Therefore, we recommend ordering all the rolls you’ll need in one go. If you require wallpaper calculation assistance, please call our customer services team on +44 (0) 207 739 3273 or use our wallpaper calculator tool to quickly find out how much wallpaper you require for your space. Click here.

    Alternatively, for a quick calculation on either our digitally or traditionally printed wallpapers, please contact customer services, Monday - Friday, on +44 (0)20 7062 6121 and we will be pleased to provide you with the information you require. It’s also easy to calculate yourself. Our digitally printed wallpapers are panels made up of either 3 or 4 strips that are hung side by side to create the full pattern. Simply divide the total length of your walls by the width of one roll. Just make sure your walls are less than 3 metres high; if they are above this height please contact us for a bespoke quote.
  3. WHAT IS HOUSE OF HACKNEY WALLPAPER MADE FROM?

    Our wallpaper is printed on a quality-assured non-woven material made from wood pulp with added textile fibres making it strong, dimensionally stable and easy to hang.
  4. CAN YOU RECOMMENDED DECORATORS?

    Yes, in the UK we recommend Renovart who can be contacted via email at info@renovart.co.uk or by phone on 07450843246. Contact customerservices@houseofhackney.com for help finding decorators based elsewhere in the world.
  5. CAN YOUR WALLPAPER BE USED IN A BATHROOM?

    Yes, our wallpaper is very hardwearing and is often used in bathrooms, however we do advise that it is kept as dry as possible. We suggest using a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper as this will provide some added water resistance.
  6. WHICH PASTE SHOULD I USE WHEN HANGING THE WALLPAPER?

    We recommend using Beeline Yellow Top Wallcovering Adhesive or Solvite ‘Paste the Wall’ adhesive. You can find this at your local DIY store or order it online.

FABRIC

  1. CAN I PURCHASE LESS THAN A METRE OF FABRIC?

    No, unfortunately we only sell fabric by the full metre.
  2. ARE YOUR FABRICS FIRE AND WATER RESISTANT?

    Most of our fabrics are made of 75% natural fibres, which means they pass the cigarette test without treatment. All fabrics are suitable for domestic upholstery, curtains and blinds. If you would still like your fabric to be fire treated, we can use a 3rd party treatment facility at an extra cost. Please contact customerservices@houseofhackney.com for a quote.
    Our fabrics are not water resistant. We do offer this service at an extra cost – contact customerservices@houseofhackney.com for a quote.
  3. HOW MANY METRES OF FABRIC DO I NEED?

    If you are looking to purchase curtains or blinds, please use our bespoke builder. If you require a quote for another project, please contact customerservices@houseofhackney.com or call us on +44 (0) 207 739 3273 and we will do our best to advise.
  4. HOW DO I CARE FOR MY FABRIC?

    All of our fabrics are dry clean only.
  5. WHY DO I HAVE TO PAY AN ADDITIONAL FEE WHEN ORDERING FABRIC?

    We deliver fabric on a roll to ensure it arrives with you in the pristine condition you would expect. Our couriers charge an additional fee of £10 for handling rolls which are classed as oversized. This charge is exactly what is charged by our selected shipping company.

CUSHIONS

  1. CAN I BUY A CUSHION WITHOUT THE FILLER?

    Unfortunately we do not sell our cushion covers without the fillers. We want our customers to have the highest quality cushion and our 100% British wool fillers are eco-friendly while representing our luxury cushion covers in the best way possible.

BESPOKE CURTAINS & BLINDS

  1. HOW DO I GET A QUOTE FOR BESPOKE CURTAINS AND BLINDS?

    Our Bespoke Services team are here to talk you through all your custom window dressing options, from choosing the right fabric and lining to the most suitable finishes, depending on your requirements. For a quote, or if you have any questions, please email ldn@houseofhackney.com.
  2. HOW DO I MEASURE FOR CURTAINS OR BLINDS?

    Blinds:

    Measure the width of the window (starting and ending where you would like the blind to sit outside the window) and the drop from the point you would like the blind to hang from and to.

    Curtains:

    Measure the width of the track or pole and measure the drop from the pole down to the bottom of the window or to the floor (This depends on your preference).

  3. HOW LONG WILL MY BESPOKE CURTAINS OR BLINDS TAKE?

    The lead time for bespoke curtains and blinds is 4-8 weeks. This lead time may vary depending on fabric stock availability and production schedules.
  4. DO YOU HAVE A MEASURING / FITTING SERVICE?

    We have a recommended fitter, please call our Shoreditch Showroom on +44(0)207 739 3901 for the details.
  5. WHAT ARE THE DIFFERENT LINING OPTIONS?

    If you’re using our online builder you have a choice of standard neutral and coloured linings (with or without interlining) or blackout lining (with or without interlining).
  6. WHAT IS INTERLINING AND DO I NEED IT?

    Interlining is a layer of fabric that sits between the main fabric of the curtain or blind and the lining. It helps to protect the fabric, insulate your home and add an effect of fullness and weight. We include this as standard unless you request otherwise.
  7. SHOULD I PLACE A BLIND INSIDE OR OUTSIDE THE WINDOW RECESS?

    The choice is yours. We recommend that you first consider whether your windows open inwards or outwards and then consider your preference in terms of aesthetics.

FURNITURE

  1. WILL THE SOFA FIT THROUGH MY DOOR?

    It is essential to check before purchasing our furniture that the piece will fit through your front door. Use our Will It Fit Guide or If you would like further information contact customerservices@houseofhackney.com.
  2. WHAT IS YOUR GUARANTEE ON FURNITURE?

    The guarantee on our made to order furniture pieces is 5 years from point of purchase. The guarantee covers the frame and springs. For more detailed information about this guarantee please visit our Terms & Conditions page.
  3. CAN I RETURN A PIECE OF FURNITURE?

    No, furniture cannot be returned as each piece is made to order.
  4. WHEN WILL I RECEIVE MY FURNITURE?

    As each piece is made to order, our standard lead time on furniture is 8-12 weeks. This lead time may vary depending on fabric availability and our current production schedule. If you have an urgent furniture request, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273.

TRADE

  1. HOW DO I APPLY FOR A TRADE ACCOUNT?

    Please complete the trade application form by clicking here.
  2. HOW LONG DOES IT TAKE TO OPEN A TRADE ACCOUNT?

    The review of a trade account application can take between 24 – 72 hours. After this period, we will let you know if you have been successful or not.
  3. WHAT TYPES OF BUSINESS CAN APPLY FOR A TRADE ACCOUNT?

    Trade accounts can be opened by interior designers, architects, contract furnishers and procurement agencies.
  4. WHAT IS THE DIFFERENCE BETWEEN A TRADE AND WHOLESALE ACCOUNT?

    A trade account is opened for industry professionals working on residential and commercial projects. A wholesale account is for retailers who would like to stock and sell House of Hackney products in a store or showroom.
  5. WHAT IS THE TRADE DISCOUNT?

    Our trade discount will be disclosed once your application for a trade account has been accepted.
  6. WHAT ARE THE TRADE ACCOUNT PAYMENT TERMS?

    All trade accounts are proforma with full payment made before an order is processed.
  7. CAN I PAY FOR MY ORDER IN ANOTHER CURRENCY TO GBP?

    All payments must be made in GBP. House of Hackney will not cover the cost of any bank charges.
  8. CAN I BUY COLLECTION BOOKS?

    A set of 4 collection books is available for purchase. We offer 2 wallpaper books for seasonal and flow collections, and 2 fabric books for seasonal and flow collections.
  9. WHAT ARE STANDARD LEAD TIMES FOR FABRIC AND WALLPAPER?

    All our wallpapers are printed to order and have a 14 - 21 working day lead time before delivery. Our fabrics are dependent on stock levels – lead times will be supplied on enquiry.
  10. IS THE FABRIC TREATED? OR CAN YOU PROVIDE TREATMENTS?

    All of our fabrics are untreated however, we can provide treatments to suit both domestic and commercial standards. Additional fees apply.
  11. ARE YOUR FABRICS SUITABLE FOR UPHOLSTERY?

    Yes, all of our fabrics are suitable for upholstery and drapery.
  12. DO YOU OFFER EXPRESS SERVICES?

    In some cases, we can offer express services on wallpaper only. Additional fees apply.
  13. HOW DO I CONTACT THE TRADE TEAM?

    Please email the team at trade@houseofhackney.com

WHOLESALE

  1. HOW DO I OPEN A WHOLESALE ACCOUNT?

    You can apply to be a stockist by completing the wholesale application form which can be found on the "Our Stockists" page: https://www.houseofhackney.com/stockists/
  2. WHAT IS THE DIFFERENCE BETWEEN WHOLESALE AND TRADE ACCOUNTS?

    A wholesale account is for retailers who would like to stock and sell House of Hackney products in a store or showroom. A trade account is opened for industry professionals working on residential and commercial projects.
  3. WHAT IS THE MINIMUM ORDER VALUE?

    The minimum annual volume for stockists is £10K, to be reviewed quarterly by wholesale management.
  4. CAN I BUY COLLECTION BOOKS?

    A set of 4 collection books is available for purchase. We offer 2 wallpaper books for seasonal and flow collections, and 2 fabric books for seasonal and flow collections.
  5. WHAT ARE STANDARD LEAD TIMES FOR FABRIC AND WALLPAPER?

    All of our wallpapers are printed to order and have a 14 - 21 working day lead time before delivery. Availability and lead times of fabrics are dependent on stock levels. These details will be supplied on enquiry.
  6. CAN I HAVE EXCLUSIVITY IN MY TERRITORY?

    House of Hackney does not offer exclusivity.
  7. HOW DO I CONTACT THE WHOLESALE TEAM?

    Please email the team at wholesale@houseofhackney.com

PRESS

  1. HOW DO I CONTACT THE PRESS TEAM?

    Please email the team at press@houseofhackney.com