Reporting To: US Omni Sales Manager
Based In: NY Showroom – NYDC
Working Pattern: Monday – Friday
Salary: $40-50K*

*The stated salary range, experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

THE ROLE:
The successful candidate will support the Omni Sales team in the US territory to achieve sales targets. They will ensure all orders are inputted into the system correctly and accurately, timelines are carefully tracked and adhered to, and there is clear communication to the customer at all times.
The Sales Assistant will be responsible for maintaining clear and open communication with all accounts regarding prices, deliveries, and product specifications. They will display a professional attitude and will work collaboratively with colleagues across the company to gain a successful outcome for all.


KEY RESPONSIBILITIES:
- Clear understanding of sales targets within the territory
- Support the sales team in preparing for all appointments and tradeshows. Attend appointments as and when requested by Sales Manager, which could involve travel if necessary.
- Engage with customers in the Showroom, giving them an exceptional experience
- Detailed order maintenance including inputting orders correctly and accurately while tracking timelines and communicating any issues to the Sales Manger
- Updating any paperwork necessary for order shipments (varies by account)
- Regularly liaise with the Logistics Team, Production Team, and customers to ensure a smooth order process within specified SLA
- Monitor online and social media presence of accounts within territory to ensure brand standards are upheld and company T+Cs are followed
- Keep clear records of all selling tools that accounts require and distribute updates seasonally
- Regularly communicate with accounts to ensure that they have a clear understanding of the collection offering and that they have all selling tools and - collateral necessary
- Ability to see and understand the big picture and have the foresight to anticipate challenges due to issues as they arise
- Quick response time when communicating internally and externally
- Distribute price lists and option plans to customers based on account type
- Adhere to company procedures including Bright Pearl management, delivery SLAs, etc.
- Adhere to timelines – submit projects and feedback on time
- Become familiar with the landscape of luxury interiors
- Attend product knowledge training sessions as organized by Production Team and maintain a full understanding of all product categories
- Report daily on progress to Sales Manager
- Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary
- Operate and look as a brand ambassador in line with the brand guidelines and wear House of Hackney uniform at all times.
- Conduct business in the House of Hackney way at all times.


*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.


IDEALLY YOU WILL HAVE:
- Excellent level of spoken and written English – other languages are beneficial
- Must be highly organized
- Hardworking and honest outlook
- Contribute and work effectively within a team
- Able to adhere to the values and mission of the company
- Effective communication skills
- Competence in Microsoft Office products, Google Suite, and ability to adapt to technology-based ways of working
- Experience with Luxury Interiors brands
- Warm relationships with Interior Design Specifiers
- Degree calibre


BENEFITS
As always, there are some perks:
- 21 Days Vacation Allowance + 6 National Holidays and a half-day for your birthday
- Seasonal 4 Day Weeks during the Summer months
- Competitive medical, dental and vision insurance
- 401K with company match
- PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
- The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
- 30% discount across HOH products


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.

Reporting To: Buyer
Based In: Head Office - Shoreditch London - remote work not available
Working Pattern:Mon-Fri (Hours, Days may change during peak)
Salary:£25-28K*

*The stated salary range, experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.


THE ROLE:
This position actively assists the production and buying team in the execution of the supply chain strategy and coordination of the department. The candidate should have excellent organisational and analytical skills with the ability to work independently. They will work closely with the Production co-ordinators supporting the department in administrative duties and fulfilling ad-hoc project requests. A good knowledge of Excel is required.

KEY RESPONSIBILITIES:
-This is a supporting role for the production and buying team.
-Updating Brightpearl system, raising POs and managing communication with suppliers to ensure stock is receipted in on time
-Create POs on time and accurately to ensure all made to order SOs are fulfilled within stated lead times
-Uphold the department working week to ensure all required weekly tasks are completed in good time
-Creating department tools such as visual boards, spec sheets, component files with a high attention to detail
-Assisting in sample production, maintaining the sample storeroom and assisting in product photo shoots.
-Developing and maintaining good relationships across the business including buying/production, sales channels, logistics department.
-Build and maintain relationships with fabric and trim suppliers to achieve best possible lead times, prices and payment terms.
-Have an understanding of the company calendar to ensure smooth running of the critical path

IDEALLY YOU WILL HAVE*
-Passionate about House of Hackney and the values it stands for representing it on a UK and International platform
-Ambition to contribute to the growth of House of Hackney into a global lifestyle brand
-Strong analytical skills and the ability to produce reports and updates regularly
-Flexible approach in order to manage priorities within the business
-Highly organised and self-motivated, with the ability to work to tight deadlines
-High attention to detail to be able to perform admin tasks quickly and accurately
-Excellent interpersonal, negotiation and communication skills and intermediate level skills in Microsoft Office

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

BENEFITS
As always, there are some perks:
-22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday
-Seasonal 4 Day Week Scheme
-Cycle to Work Loan Scheme
-We are currently trialing reduced winter hours, we are finishing at 4PM every day
-PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
- Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack.
- The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
- 30% discount across HOH products and first grabs on sample sale items



Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.

Reporting To: Customer Experience Manager
Based In: New York Showroom - remote work not available
Working Pattern: Mon-Fri (Hours, Days may change during peak)
Salary:$45-50K*

*The stated salary range, experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

THE ROLE:
We are looking for a passionate Customer Experience Assistant to deliver an exceptional customer journey throughout the House of Hackney. Responding to first line customer support requests, across multiple channels including email, live chat, social media and telephone. This will be the main Customer Experience representative in the US. The person will strive to achieve strong customer relationships while upholding brand standards in the showroom.

KEY RESPONSIBILITIES:
Customer Focus
-Aim to provide an outcome with first-time response
-Reply to customers in a professional and timely manner
-Ensure customer follow-up is completed within department SLAs
-Provide accurate, consistent and helpful information to the customer
-Address customer complaints/escalations where necessary
-Action customers returns and refunds in a timely manner
-Respond to Marketplace enquiries
-Support Wholesale, Trade & Marketplace departments to ensure the aftercare journey is satisfactory for the customer

Standards
-Friendly and professional interpersonal skills
-Excellent verbal, oral and written communication skills
-Adheres to company procedures
-Complete processes efficiently and correctly (specifically when creating/fulfilling orders and processing payments/refunds via the Brightpearl platform)
-Responsible for driving telephone sales through customer experience channel
-Help customers to place online orders and track their delivery
-Provide feedback of trends and frequent questions to improve future services
-Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary
-Maintain regular communication with Head Office (London)

Service Excellence
-Complete assigned tasks within deadlines whilst also contributing to wider team responsibilities
-Develop excellent working relationships across departments to provide a seamless customer experience
-Deliver outstanding impressions to develop lasting relationships with customers
-Identify high spending/priority level customers and develop a contact plan to engage these customers
-Unparalleled product and service knowledge
IDEALLY YOU WILL HAVE*
-Be passionate about offering excellent customer care and advice in a luxury brand
-Excellent time-management skills with the ability to multi-task across projects
-Have proven experience working in customer care in an online business
-Have previous experience using customer service software, Gorgias experience is desirable but not essential
-Be a good team player
-Able to take initiative
-Excellent eye for detail
-Good self-organization and willingness to learn
-Experience with Microsoft packages
-Experience with using ERP systems, BrightPearl preferred
-Enthusiastic about House of Hackney and ambitious to contribute to its growth into a global lifestyle brand

BENEFITS
As always, there are some perks:
-22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday
-Seasonal 4 Day Week Scheme
-We are currently trialing reduced winter hours, we finish at 4PM every day -Cycle to Work Loan Scheme
-PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
-Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack.
-The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
-30% discount across HOH products and first grabs on sample sale items


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.
Unfortunately, we are not able to offer a visa sponsorship or remote working.

Based in: NY Showroom - remote work not available
Salary: $70,000-80,000
Working Pattern: Mon-Fri (Days may change during peak)

The Role:
The US Trade and Wholesale Sales Executive role will support the Omni Channel Sales team by building our network of interior design contacts, through excellent communication and relationship skills and driving sales via the Trade and Wholesale channels. This role will strive to achieve sales targets for the US territory while upholding brand standards in the showroom.

KEY RESPONSIBILITIES
- Deliver and exceed US Sales and Appointment Targets – including Trade and Wholesale channels
- Engage with customers in the Showroom, giving them an exceptional experience
- Hold client consultations to support project quotes, including in the showroom, design offices, and virtually
- Establish and maintain relationships with architects, builders, developers, designers, and other purchasing influences in the commercial market industry
- Maintain regular communication with customers and set appointments to present product collections.
- Become an expert in the territory with knowledge of the market, including all interior designers, architects, specifiers, etc
- Confidently conduct meetings and appointments with existing and new Trade and Wholesale customers to present key categories as well as seasonal collection launches, travelling to accounts when necessary
- Conduct events with interior designers in the Showroom to promote the brand and drive sales
- Become a product expert and display best practices when selling the collection
- Research and prospect new accounts that are on brand and will drive commercial growth
- Ensure all wholesale accounts are the best possible accounts for House of Hackney and they are consistently achieving the £10K annual minimum
- Manage forward pipeline to ensure all potential sales are converted, clients are kept engaged and all sales leads are maximized
- Run daily/weekly/monthly/annual reports in CRM to track sales progress in territory
- Adhere to company procedures including CRM management, delivery SLAs, etc
- Adhere to timelines – submit projects and feedback on time
- Ensure customers are well informed about orders and any status changes, while remaining attentive to customer needs
- Work remotely while travelling for business to ensure that all Head Office workload is managed
- Liaise with the Head Office in London for updates, feedback, meetings, etc
- Attend product knowledge training sessions as organized by the Production Team and maintain a full understanding of all product categories
- Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary
- As an ambassador for the brand you must operate and represent House of Hackney at all times by adhering to company guidelines


IDEALLY YOU WILL HAVE*
- Bachelor’s Degree or related experience
- Minimum 2 years previous working experience with background in design/interior design, and/or luxury interior furnishings sales preferred
- Excellent communication and interpersonal skills
- Willingness to travel for work, with overnight stays necessary on occasion
- Must be highly organized with the ability to manage time effectively
- Strong proficiency in Microsoft Office and Google Suite
- Coming with, and the ability to build and maintain, relationships within the A&D community
- Strong record of period over period sales growth and knowledge of building products ideally within the interior design industry
- Must be challenged and motivated by working in an entrepreneurial setting
-Team player: cooperative, builds relationships easily and support of peers, and encourages collaboration
-Must be flexible with scheduling to meet the needs of the business

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

BENEFITS
As always, there are some perks:
- 21 days holiday allowance + 6 National Holidays + Maundy Thursday and a half-day for your birthday.
- Seasonal 4 Day Week Scheme.
- We are currently trialing reduced winter hours, we finish at 4pm every day
- Competitive medical, dental and vision insurance.
- Cycle to Work Loan Scheme.
- Payday drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
- The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
- 30% discount across HOH products and first grabs on sample sale items.


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.