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Join Our House

Our Housemates are innovators who see the world differently and strive to make a difference within it. Each one is chosen and cherished for the skills, talents and characteristics that make them unique. As House of Hackney evolves, we empower our team to learn and grow alongside us. And, as a compassionate brand, we care about the wellbeing of our Housemates. That is why we offer a more flexible approach to working and operate a four-day week for 5 months over the summer period.

As well as caring for our colleagues, we also care deeply about our eternal muse - Mother Nature. House of Hackney is proud to be certified as a B Corp™: a business that meets the highest verified standards of social and environmental performance, transparency and accountability.

Step into our House and you’ll be in a land of print and colour, away from the sea of grey suits. From our Shoreditch Showroom based in the creative heart of the capital, to our enchanting New York Gallery, our House is a place where imagination and collaboration can flourish – where everyone is accepted, all ideas are encouraged, and magic really does happen.

There may be no place like home…but in our House, there’s no place like work.

To apply for any of the roles listed below, please send your CV and a cover letter to careers@houseofhackney.com, using the job title as the email subject line.

OPPORTUNITIES

  1. Ecommerce Manager

    Based in: Head Office - Shoreditch London
    Working Pattern: Mon-Fri (Hours, Days may change during peak)

    THE ROLE
    The Ecommerce Trading Manager is responsible for the day to day trading of the House of Hackney website and the commercial marketing decisions of the brand. This role will protect the commercial KPIs of the website and drive global growth using analysis based decisions through marketing, merchandising and content.
    Direct reports: Ecommerce Assistant

    KEY RESPONSIBILITIES
    -Report and monitor sales, key metrics and trends in weekly reporting and trade meetings
    -Work closely with the Head of Ecommerce to define and execute the long-term trading strategy and KPIs to help drive growth
    -Analyse user behaviour through key metrics aided by our analytics and CRM tools.
    -Support on short- and long-term forecasting for the ecommerce channel and budgets that support acquisition and marketing initiatives
    -Report on key category and product sales analysis and trends and execute through merchandising on the website using CMS system.
    -Work with the production team on stock efficiency, monitoring availability for the website and making sure the dates pulling through to the site are accurate. Make sure new product and seasonal launches are delivered on time.
    -Monitor traffic to the website and identify constant improvements to front end to maximise on site conversion
    -Drive the content planning for the website, own the ecommerce trading comms calendar and liaise with the full team to make sure content briefs are set and deadlines are met.
    -Own the content execution on the platform, using our CMS system and plugin tools to plan and execute the content, with support from the Ecommerce assistant.
    -Work with the content team to optimise and execute the website end to end journey, delivering the right type of content for the consumer through weekly homepage updates, SEO friendly landing pages and targeted newsletters using segmentation to deliver relevant content.
    -Support the Head of Ecommerce on the development roadmap and UX testing to constantly improve the website and develop and deploy the tools needed to support the websites growth.
    -Work with the team and external agencies on the overall digital marketing strategy and execute all non-paid and paid marketing initiatives through SEO, Social and Google advertising.
    -Manage the Ecommerce Assistant on daily tasks and projects, maximizing their output.

    IDEALLY YOU WILL HAVE*
    -Extensive Ecommerce experience, preferably in a luxury retail brand.
    -Experience of managing all online marketing channel across devices – SEO, PPC, email, social advertising etc.
    -Outstanding analytical skills, strong experience interpreting insights and drawing conclusions to inform business decision making
    -Excellent communication and interpersonal skills, oral and written
    -Excellent attention to detail and accuracy
    -Strong business judgment and decisions making skills; ability to identify, prioritise and articulate highest impact initiatives.
    -Good knowledge of SEO and implementing it into ecommerce content
    -Good understanding of how to manage and implement ecommerce content
    -Competent in the use of analytical tools such as Google Analytics, HotJar, CRO tools etc.
    -Great knowledge of using a CMS system (experience with Magento is desirable)


    *The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

    BENEFITS
    As always, there are some perks:
    - 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday.
    - Seasonal 4 Day Week Scheme, Fridays off all Summer.
    -We are currently trialing reduced winter hours, we finish at 4pm every day
    - Cycle to Work Loan Scheme.
    - PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
    - Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack.
    - The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
    - 30% discount across HOH products and first grabs on sample sale items.

    Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

    Unfortunately, we are not able to offer a visa sponsorship or remote working.

  1. Graphic Designer

    Based in: Head Office - Shoreditch London


    THE ROLE
    The Digital Graphic Designer is responsible for the ideation and execution of visual brand communications across all digital platforms. Bringing a can-do attitude, they will champion content creation and drive our digital and social-first marketing strategy, as set out by the Director & Head of Ecommerce. Taking feedback on-board, they will input design expertise and come up with innovative solutions to drive the vision forward, with the ability to work responsively in a fast-paced, creative environment.

    KEY RESPONSIBILITIES
    - Working from concept through to delivery across all digital and social channels, including weekly homepage updates, email newsletter designs, social media output and online content.
    - Supporting the Senior Graphic Designer with the design and project management of all visual assets required for seasonal launches in-line with the company calendar.
    - Supporting the design of new website developments, proactively identifying new opportunities in the market and digital design trends to improve the site and executing updates in response to high-level briefs.
    - Producing original, user-focused UX/UI concepts and solutions that are multifaceted and incorporate all the elements of a great user experience to make the customer journey as effortless, seamless and shoppable as possible, while maintaining the House style and brand objectives.
    - Playing an active role in the development of project workflow, from scoping user journeys, through to wireframing and delivering final designs to developers and the Ecommerce team.
    - Understanding and applying best practice UI/UX principles to projects; designing responsive wireframes, prototypes and documentation as required.
    - Working closely with the Senior Graphic Designer to storyboard, film and edit video content in-house, advising on best practice with regards to technical execution and file formats.
    - Support post-production management of all photography for both campaign and product photoshoots – marking up retouch comments, checking colours are accurate, renaming and filing correctly on the server and resizing for use across all channels of the business.
    - Assisting in managing the User-Generated Content strategy – ensuring our customer images are requested, filed and permissions logged correctly and identifying where they can best be utilised to help drive conversion.
    - Keeping abreast of new trends in design and conducting regular competitor research, presenting learnings and opportunities to the wider team.
    - Ensuring the company filing system is organised, logical and adhered to at all times.

    IDEALLY YOU WILL HAVE*
    - Proven experience in digital design with the ability to execute ideas from concept to delivery.
    - Proven ability to work to stringent deadlines.
    - Expertise in Magento & Zmags programming and high proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator, After Effects, XD).
    - Video and animation skills.
    - Knowledge and structural understanding of HTML and CSS processes is beneficial.
    - A deep understanding and demonstrable experience of creating mobile-first and responsive design.
    - A portfolio/showreel that demonstrates both excellence in aesthetics and technical skills with a keen understanding of typography, colour and layout. - Detail-oriented with a keen interest in the House of Hackney brand and culture. - An understanding of best design practice and how analytics and user-testing play a key part in the design process. - Extremely organised with the ability to multitask and effectively time manage with a willingness to go the extra mile to accommodate last-minute requests. - Ability to create designs with an emotional resonance for the end-user.
    - A flexible attitude to adapt to a growing team as well as business needs – someone who won’t be demotivated if things don’t always go to plan!
    - Proactive with an ability to show initiative and work independently to plan and meet tight deadlines.
    - A positive and collaborative mindset with the confidence to share and listen to ideas.
    - A passion for learning and an eagerness to stay ahead of the game in terms of software developments and industry trends.
    - A strong understanding of retail and ecommerce and how to effectively drive traffic through the different stages of the customer journey.

    *The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

    BENEFITS
    As always, there are some perks:
    - 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday.
    - Seasonal 4 Day Week Scheme, Fridays off all Summer.
    - Cycle to Work Loan Scheme.
    - PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
    - Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack.
    - The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
    - 30% discount across HOH products and first grabs on sample sale items.

    Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

    Unfortunately, we are not able to offer a visa sponsorship or remote working.