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CAREERS

Creatively driven, eco-conscious and full of fresh ideas? Consider yourself at home.

Our Housemates are innovators who see the world differently and strive to make a difference within it. Each one is chosen and cherished for the skills, talents and characteristics that make them unique. As House of Hackney evolves, we empower our team to learn and grow alongside us. And, as a compassionate brand, we care about the wellbeing of our Housemates – whether that’s through offering a flexible approach to work with a four-day week over the summer or getting flexible (quite literally) in group yoga sessions.

Step into our House and you’ll be in a land of print and colour, away from the sea of grey suits. Based in Shoreditch, the creative heart of the capital, our House is a place where imagination and collaboration can flourish – where everyone is accepted, all ideas are encouraged, and magic really does happen.

There may be no place like home… but in our House, there’s no place like work.

 

To apply for any of the roles listed below, please send your CV and a cover letter to careers@houseofhackney.com, using the job title as the email subject line.

OPPORTUNITIES

SHOPPING ONLINE

  1. DO YOU HAVE A STORE?

    Yes. we have spaces in London's Shoreditch and Manhattan in New York. The addresses and opening times can be found here. If you’re visiting to look at a specific piece, please give us a call first to check that the item is available.
  2. DO YOU OFFER CLICK & COLLECT?

    Click and collect is not currently part of our service but you can place an order with our showroom over the phone and collect it later (applies to items which are in stock in showroom). If you’re ordering online and you’d like more information on when your order will arrive in order to choose the most convenient delivery address, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273
  3. HOW CAN I PAY?

    We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website, or by calling Customer Services on +44 (0)20 7739 3273. You can also pay for your order using Paypal.
  4. WHAT IF AN ITEM IS LABELLED AS OUT OF STOCK?

    We offer the option to pre-order many items which are not currently in stock. If you see a product you like on the website that is out of stock, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273 for more information on when the item will be available.
  5. I CAN’T FIND AN ITEM I HAVE SEEN PREVIOUSLY, DO YOU STILL HAVE IT?

    If something has been removed from our site, this usually means it is out of stock and we won’t be making any more of it. However, it may still be worth emailing customerservices@houseofhackney.com or calling us on +44 (0)20 7739 3273 as we may be able to track it down for you. We can reprint wallpapers which have been archived for a small cost.
  6. CAN I ADD ITEMS TO AN EXISTING ORDER?

    No, once an order has been placed, unfortunately we cannot change it. If you would like to purchase additional items, please place another order on the website or call us on +44 (0)20 7739 3273. If we can include your new order in the same shipment, we will be happy to refund the shipping costs for UK mainland orders within 2 working days.
  7. IS IT SAFE TO USE MY PAYMENT CARD ON YOUR WEBSITE?

    Yes. Payments on our website are processed securely by Braintree, who are a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa's Global Compliant Provider List and MasterCard's SDP List. Your card data is not stored, and your contact information is encrypted.

DELIVERY

  1. HOW MUCH DOES DELIVERY COST?

    Our standard delivery option is Express to all UK mainland addresses (doesn’t apply to furniture). Prices starts from £5 and delivery costs are calculated depending on the weight and volume of the items we’re sending. There is an oversized parcel handling fee of £10 charged for fabric orders as they are sent on a roll. All charges are exactly what is charged by our selected courier.
  2. WHEN WILL MY ORDER ARRIVE?

    We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using tracked service. All our wallpaper is printed to order and will take 5 working days from the date you order. Some other items like lampshades and fabric may be made to order and will also take longer. If you’d like an update on the progress on your order, you can log into your account on our website or email customerservices@houseofhackney.com.
  3. CAN YOU SPEED UP DELIVERY?

    If you have a specific deadline to receive an order, please email customerservices@houseofhackney.com or give us a call on +44 (0)20 7739 3273 and we will be happy to see what we can do to expedite your order.
  4. DO YOU SHIP OVERSEAS?

    Yes, we ship worldwide, select your delivery country at the checkout to see the delivery charge for the items in your shopping bag. We ship all orders outside of the EU with DDP (Delivered Duties Paid) so there will be no unexpected / additional charges to pay when you receive your order.
  5. HOW CAN I TRACK MY ORDER?

    We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using a tracked service. Please note we don’t use a tracked service to send samples within the UK. If you have any questions about when your order will arrive, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273.
  6. WHAT TIME WILL MY ORDER BE DELIVERED?

    For UK mainland orders, our selected shipping company DPD will be in touch by text and email with a delivery window. We are unable to provide a delivery time for overseas shipments.
  7. HOW WILL MY ORDER BE SENT?

    We use a variety of couriers to provide the most efficient service depending on the weight, size and delivery location of your order. For more information on how your order will be sent, please email customerservices@houseofhackney.com.
  8. WHAT HAPPENS IF I’M NOT IN?

    If you are unable to take delivery of your parcel, most of our couriers will attempt to deliver to a neighbour. If that isn’t possible, they will return the item to their depot and try delivering again on the following working day. You will receive a calling card with the relevant details.
  1. US SALES ASSISTANT

    Role: US SALES ASSISTANT

    Based at: Head office (London)

    Reporting to: US Sales Manager

    The role: House of Hackney is a British based luxury interiors brand and a registered B Corp business. We focus on a collaborative working environment, while keeping creativity at our core. We are excited to be expanding in the US. The US Sales Assistant will play a supportive role to our US Omni Sales team in all daily functions, while directly reporting to the US Sales Manager. This role will provide support to all US omni sales channels (B2B & B2C), sales leads, and the Head of Global Sales to achieve sales targets. The US Sales Assistant will be responsible for maintaining clear and open communication with all accounts regarding pricing, deliveries, and product specifications. They will display a professional attitude and will work collaboratively with colleagues across the company to gain a successful outcome for all. They will play a key part in the administration of our US showroom by displaying excellent communication skills, enthusiasm, and passion in assisting clients daily.

    RESPONSIBILITES

    -Clear understanding and drive to meet/exceed sales targets
    -Provide daily and weekly sales analysis, reporting, and supportive feedback to leadership
    -Professionally uphold company standards. Be the brand ambassador for House of Hackney.
    -Develop and maintain strong relationships with existing customers, as well as prospect for new business
    -Provide and model excellent service by exhibiting a positive attitude and enthusiasm towards your role and clientele in all forms of communication
    -Regularly communicate with accounts to ensure that they have a clear understanding of the collection offering and that they have all selling tools and collateral necessary
    -Attend product knowledge training sessions as organized by Production Team and maintain a full understanding of all product categories
    -Strong knowledge of House of Hackney products and brand values
    -Assist in managing showroom appointments
    -Support the sales team and Head of Global Sales in preparing for all appointments and tradeshows. Attend appointments as and when requested by Sales Lead, which could involve travel if necessary
    -Ensure showroom sales tools, BOH, and visuals are all kept to company standards
    -Inventory management to ensure stock accuracy
    -Ensure all orders are inputted into the system correctly, accurately, and in a timely manner
    -Regularly liaise with the warehouse staff, production team, and customer to ensure a smooth order process within specified SLAs
    -Adhere to company procedures including Bright Pearl management, delivery SLAs, etc.
    BENEFITS

    -Competitive base salary with eligibility for company bonus structure
    -Paid Time Off + Paid holidays
    -Generous employee discount
    -Equal Opportunity Employer
  1. UK OMNI SALES ASSISTANT

    Role:UK OMNI SALES ASSISTANT

    Based at: Shoreditch Showroom (London)

    The role: The successful candidate will support the Omni Sales team in the UK territory to achieve sales targets. They will ensure all orders are inputted into the system correctly and accurately, timelines are carefully tracked and adhered to, and there is clear communication to the customer at all times. The Sales Assistant will be responsible for maintaining clear and open communication with all accounts regarding prices, deliveries, and product specifications. They will display a professional attitude and will work collaboratively with colleagues across the company to gain a successful outcome for all.

    RESPONSIBILITIES

    - Clear understanding of sales targets within the territory
    - Support the sales team in preparing for all appointments and tradeshows. Attend appointments as and when requested by Sales Manager, which could involve travel if necessary.
    - Detailed order maintenance including inputting orders correctly and accurately while tracking timelines and communicating any issues to the Sales Manger
    - Updating any paperwork necessary for order shipments (varies by account)
    - Regularly liaise with the warehouse staff, Production Team, and customer to ensure a smooth order process within specified SLA
    - Operate and look as a brand ambassador in line with the brand guidelines and wear House of Hackney uniform at all times.
    - Conduct business in the House of Hackney way at all times
    - Monitor online and social media presence of accounts within territory to ensure brand standards are upheld and company T+Cs are followed
    - Keep clear records of all selling tools that accounts require and distribute updates seasonally
    - Regularly communicate with accounts to ensure that they have a clear understanding of the collection offering and that they have all selling tools and collateral necessary
    - Ability to see and understand the big picture and have the foresight to anticipate challenges due to issues as they arise
    - Quick response time when communicating internally and externally
    - Distribute price lists and option plans to customers based on account type
    - Adhere to company procedures including Bright Pearl management, delivery SLAs, etc.
    - Adhere to timelines – submit projects and feedback on time
    - Become familiar with the landscape of luxury interiors
    - Attend product knowledge training sessions as organised by Production Team and maintain a full understanding of all product categories
    - Report daily on progress to Sales Manager
    - Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary

    REQUIREMENTS

    - Excellent level of spoken and written English – other languages are beneficial
    - Must be highly organised
    - Hardworking and honest outlook
    - Contribute and work effectively within a team
    - Able to adhere to the values and mission of the company
    - Effective communication skills
    - Competence in Microsoft Office products and ability to adapt to technology-based ways of working
    - Degree calibre
    *The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated

    BENEFITS

    - 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday
    - Seasonal 4 Day Week Scheme, Fridays off all Summer.
    - Cycle to Work Loan Scheme
    - PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
    - Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack.
    - The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
    - 30% discount across HOH products and first grabs on sample sale items.
    House of Hackney is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Please kindly know that the role does not offer sponsorship employment benefits.

  1. US INTERIOR DESIGN & TRADE SALES EXECUTIVE

    Role:US INTERIOR DESIGN & TRADE SALES EXECUTIVE

    Based at: NY Showroom

    The role: House of Hackney is a British based luxury interiors brand and a registered B Corp business. We focus on a collaborative working environment, while keeping creativity at our core. We are excited to be expanding in the US. The US Interior Design and Trade Sales Executive role will support the Omni Channel Sales team by driving sales across Retail and Trade channels. This role will strive to achieve targets for the US territory while upholding brand standards in the showroom.

    RESPONSIBILITIES

    - Ownership of sales targets within the US territory
    - Develop a strategy for achieving sales with clear targets by account and client type, working with both Retail and Trade clients
    - Competent and confident in arranging and coordinating print and room design layouts
    - Engage with customers in the Showroom, giving them an exceptional experience
    - Hold client consultations to support project quotes, including in the showroom, design offices, residential homes, and virtually
    - Establish and maintain relationships with architects, builders, developers, designers, and other purchasing influences in the commercial market industry
    - Become an expert in the territory with knowledge of the market, including all interior designers, architects, specifiers, etc
    - Confidently conduct meetings and appointments with existing and new clients to present key categories as well as seasonal collection launches, travelling to accounts when necessary
    - Research and prospect new accounts that are on brand and will drive B2B growth
    - Ensure customers are well informed about orders and any status changes, while remaining attentive to customer needs
    - Manage forward pipeline to ensure all potential sales are converted, clients are kept engaged and all sales leads are maximized
    - Run daily/weekly/monthly/annual reports in CRM to track sales progress in territory
    - Adhere to company procedures including CRM management, delivery SLAs, etc
    - Liaison with the head office in London for updates, feedback, meetings, etc
    - Attend product knowledge training sessions as organized by the Production Team and maintain a full understanding of all product categories
    - Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary
    - As an ambassador for the brand you must operate and represent House of Hackney at all times by adhering to company guidelines

    REQUIREMENTS

    - Excellent level of spoken and written English – other languages are beneficial
    - Must be highly organised
    - Hardworking and honest outlook
    - Contribute and work effectively within a team
    - Able to adhere to the values and mission of the company
    - Effective communication skills
    - Competence in Microsoft Office products and ability to adapt to technology-based ways of working
    - Degree calibre
    *The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated

    BENEFITS

    -Competitive base salary with eligibility for company bonus structure
    -Paid Time Off + Paid holidays
    -Generous employee discount
    -Equal Opportunity Employer
  1. GLOBAL PR & EVENTS COORDINATOR

    Role: GLOBAL PR & EVENTS COORDINATOR

    Based at: Head office

    The role: The Global PR and Events Coordinator will work in close collaboration with the Global PR and Marketing Manager supporting the brand across all business initiatives. The role is based in our Shoreditch office, Tuesday to Thursday.

    RESPONSIBILITIES

    - Support Global PR and Marketing Manager with the development and implementation of strategies. Conduct research and manage logistics to ensure campaigns are set up for success.
    - Support in the creation of campaign guidelines for streamlined internal and external communications.
    - Support in the ideation and execution of brand events, including media and consumer events in the UK and US markets.
    - Independently manage small-scale events.
    - Contribute to creative communications and content concept brainstorms.
    - Act as a brand ambassador and utilise brand storytelling throughout PR and events.
    - Approach communications with an omni-channel business approach and support Global PR & Marketing Manager with departmental requests.
    - Manage communications databases and liaise with existing and new press contacts to further develop House of Hackney’s global press profile. Support the Global PR & Marketing Manager in maintaining and building relationships in key territories.
    - Track coverage and manage physical and digital press library.
    - Manage the day-to-day running of the Global Communications department admin duties.
    - Be the main point of contact for press image and sample requests.
    - Manage the House of Hackney press inbox and forward requests onto the necessary contacts.

    REQUIREMENTS

    - Minimum 1 year’s experience in a similar role.
    - Strong writing capabilities for brand communications and day-to-day tasks.
    - Vast knowledge of leading print and online publications, both in the UK and US.
    - Confidence liaising with press and acting as a brand ambassador at all times.
    - Flawless organisational and time management skills.
    - Punctual, efficient and executes with excellence.
    - A good knowledge of social media channels, industry trends and innovation.
    - Powerpoint and Excel skills.

    *The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated

    BENEFITS

    -22 Days Holiday Allowance (Pro-Rata) + Bank Holidays + Maundy Thursday and a half-day for your birthday.
    -Seasonal 4 Day Week Scheme, Fridays off all Summer.
    -Cycle to Work Loan Scheme.
    -PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible.
    -Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack.
    -The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together.
    -30% discount across HOH products and first grabs on sample sale items.
    - House of Hackney is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Unfortunately, we are not able to offer a visa sponsorship.

SAMPLES

  1. WHAT SIZE ARE YOUR SAMPLES?

    Our wallpaper samples are A3 (29.7cm x 42cm). These are folded in half to allow them to be sent in an envelope that will fit through your letterbox. Fabric samples are A5 (14.8cm x 21cm).
  2. CAN I PURCHASE A LARGER SAMPLE?

    We are unable to provide larger samples, although you are welcome to order more than one sample of the same print to see more of the particular wallpaper or fabric.
  3. CAN I CHOOSE A SPECIFIC PART OF THE PATTERN FOR MY SAMPLE?

    Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order. If you’d like some help colour matching part of the pattern, please call us on +44 (0)20 7739 3273 or email us at customerservices@houseofhackney.com.
  4. WHEN WILL MY SAMPLE ARRIVE?

    UK mainland sample orders will arrive in 2-5 working days and international sample orders can take up to 2 weeks. If you need faster delivery on a sample, please call us on +44 (0)20 7739 3273 or email customerservices@houseofhackney.com and we’ll do our best to get this to you more quickly.

GIFT VOUCHERS

  1. HOW CAN I PURCHASE A GIFT VOUCHER?

    Gift vouchers can be purchased here.
  2. HOW DO GIFT VOUCHERS WORK?

    Our gift vouchers are sent electronically. If you’d like to send the gift voucher to a friend, tick the ‘Send Gift Voucher to a Friend’ option and enter their name, email address and a personal message before adding it to your shopping bag. Once your order has been placed, a confirmation will be sent to your email address and the recipient of the voucher will receive an email with the voucher code, value, your message and the name of the sender. If you don’t tick this option we’ll just send the voucher to you.
  3. CAN I HAVE A PHYSICAL GIFT VOUCHER SENT TO ME?

    If you require a physical voucher along with the electronic version, please email us at customerservices@houseofhackney.com and we will arrange this.
  4. HOW LONG IS A GIFT VOUCHER VALID FOR?

    Gift vouchers are valid for one year from the day of purchase.
  5. CAN MY ONLINE VOUCHER BE USED IN THE SHOWROOM?

    Gift vouchers purchased online can be used at www.houseofhackney.com and in our Shoreditch Showroom.

WALLPAPER

  1. HOW DO I HANG MY WALLPAPER?

  2. HOW MANY ROLLS OF WALLPAPER DO I NEED?

    It’s important to note that our wallpaper is printed to order, so slight variations in colour can occur between batches. Therefore, we recommend ordering all the rolls you’ll need in one go. If you require wallpaper calculation assistance, please call our customer services team on +44 (0) 207 739 3273 or use our wallpaper calculator tool to quickly find out how much wallpaper you require for your space. Click here.

    Alternatively, for a quick calculation on either our digitally or traditionally printed wallpapers, please contact customer services, Monday - Friday, on +44 (0)20 7062 6121 and we will be pleased to provide you with the information you require. It’s also easy to calculate yourself. Our digitally printed wallpapers are panels made up of either 3 or 4 strips that are hung side by side to create the full pattern. Simply divide the total length of your walls by the width of one roll. Just make sure your walls are less than 3 metres high; if they are above this height please contact us for a bespoke quote.
  3. WHAT IS HOUSE OF HACKNEY WALLPAPER MADE FROM?

    Our wallpaper is printed on a quality-assured non-woven material made from wood pulp with added textile fibres making it strong, dimensionally stable and easy to hang.
  4. CAN YOU RECOMMENDED DECORATORS?

    Yes, in the UK we recommend Renovart who can be contacted via email at info@renovart.co.uk or by phone on 07450843246. Contact customerservices@houseofhackney.com for help finding decorators based elsewhere in the world.
  5. CAN YOUR WALLPAPER BE USED IN A BATHROOM?

    Yes, our wallpaper is very hardwearing and is often used in bathrooms, however we do advise that it is kept as dry as possible. We suggest using a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper as this will provide some added water resistance.
  6. WHICH PASTE SHOULD I USE WHEN HANGING THE WALLPAPER?

    We recommend using Beeline Yellow Top Wallcovering Adhesive or Solvite ‘Paste the Wall’ adhesive. You can find this at your local DIY store or order it online.

FABRIC

  1. CAN I PURCHASE LESS THAN A METRE OF FABRIC?

    No, unfortunately we only sell fabric by the full metre.
  2. ARE YOUR FABRICS FIRE AND WATER RESISTANT?

    Most of our fabrics are made of 75% natural fibres, which means they pass the cigarette test without treatment. All fabrics are suitable for domestic upholstery, curtains and blinds. If you would still like your fabric to be fire treated, we can use a 3rd party treatment facility at an extra cost. Please contact customerservices@houseofhackney.com for a quote.
    Our fabrics are not water resistant. We do offer this service at an extra cost – contact customerservices@houseofhackney.com for a quote.
  3. HOW MANY METRES OF FABRIC DO I NEED?

    If you are looking to purchase curtains or blinds, please use our bespoke builder. If you require a quote for another project, please contact customerservices@houseofhackney.com or call us on +44 (0) 207 739 3273 and we will do our best to advise.
  4. HOW DO I CARE FOR MY FABRIC?

    All of our fabrics are dry clean only.
  5. WHY DO I HAVE TO PAY AN ADDITIONAL FEE WHEN ORDERING FABRIC?

    We deliver fabric on a roll to ensure it arrives with you in the pristine condition you would expect. Our couriers charge an additional fee of £10 for handling rolls which are classed as oversized. This charge is exactly what is charged by our selected shipping company.

CUSHIONS

  1. CAN I BUY A CUSHION WITHOUT THE FILLER?

    Unfortunately we do not sell our cushion covers without the fillers. We want our customers to have the highest quality cushion and our 100% British wool fillers are eco-friendly while representing our luxury cushion covers in the best way possible.

BESPOKE CURTAINS & BLINDS

  1. HOW DO I GET A QUOTE FOR BESPOKE CURTAINS AND BLINDS?

    Our Bespoke Services team are here to talk you through all your custom window dressing options, from choosing the right fabric and lining to the most suitable finishes, depending on your requirements. For a quote, or if you have any questions, please email ldn@houseofhackney.com.
  2. HOW DO I MEASURE FOR CURTAINS OR BLINDS?

    Blinds:

    Measure the width of the window (starting and ending where you would like the blind to sit outside the window) and the drop from the point you would like the blind to hang from and to.

    Curtains:

    Measure the width of the track or pole and measure the drop from the pole down to the bottom of the window or to the floor (This depends on your preference).

  3. HOW LONG WILL MY BESPOKE CURTAINS OR BLINDS TAKE?

    The lead time for bespoke curtains and blinds is 4-8 weeks. This lead time may vary depending on fabric stock availability and production schedules.
  4. DO YOU HAVE A MEASURING / FITTING SERVICE?

    We have a recommended fitter, please call our Shoreditch Showroom on +44(0)207 739 3901 for the details.
  5. WHAT ARE THE DIFFERENT LINING OPTIONS?

    If you’re using our online builder you have a choice of standard neutral and coloured linings (with or without interlining) or blackout lining (with or without interlining).
  6. WHAT IS INTERLINING AND DO I NEED IT?

    Interlining is a layer of fabric that sits between the main fabric of the curtain or blind and the lining. It helps to protect the fabric, insulate your home and add an effect of fullness and weight. We include this as standard unless you request otherwise.
  7. SHOULD I PLACE A BLIND INSIDE OR OUTSIDE THE WINDOW RECESS?

    The choice is yours. We recommend that you first consider whether your windows open inwards or outwards and then consider your preference in terms of aesthetics.

FURNITURE

  1. WILL THE SOFA FIT THROUGH MY DOOR?

    It is essential to check before purchasing our furniture that the piece will fit through your front door. Use our Will It Fit Guide or If you would like further information contact customerservices@houseofhackney.com.
  2. WHAT IS YOUR GUARANTEE ON FURNITURE?

    The guarantee on our made to order furniture pieces is 5 years from point of purchase. The guarantee covers the frame and springs. For more detailed information about this guarantee please visit our Terms & Conditions page.
  3. CAN I RETURN A PIECE OF FURNITURE?

    No, furniture cannot be returned as each piece is made to order.
  4. WHEN WILL I RECEIVE MY FURNITURE?

    As each piece is made to order, our standard lead time on furniture is 8-12 weeks. This lead time may vary depending on fabric availability and our current production schedule. If you have an urgent furniture request, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273.

TRADE

  1. HOW DO I APPLY FOR A TRADE ACCOUNT?

    Please complete the trade application form by clicking here.
  2. HOW LONG DOES IT TAKE TO OPEN A TRADE ACCOUNT?

    The review of a trade account application can take between 24 – 72 hours. After this period, we will let you know if you have been successful or not.
  3. WHAT TYPES OF BUSINESS CAN APPLY FOR A TRADE ACCOUNT?

    Trade accounts can be opened by interior designers, architects, contract furnishers and procurement agencies.
  4. WHAT IS THE DIFFERENCE BETWEEN A TRADE AND WHOLESALE ACCOUNT?

    A trade account is opened for industry professionals working on residential and commercial projects. A wholesale account is for retailers who would like to stock and sell House of Hackney products in a store or showroom.
  5. WHAT IS THE TRADE DISCOUNT?

    Our trade discount will be disclosed once your application for a trade account has been accepted.
  6. WHAT ARE THE TRADE ACCOUNT PAYMENT TERMS?

    All trade accounts are proforma with full payment made before an order is processed.
  7. CAN I PAY FOR MY ORDER IN ANOTHER CURRENCY TO GBP?

    All payments must be made in GBP. House of Hackney will not cover the cost of any bank charges.
  8. CAN I BUY COLLECTION BOOKS?

    A set of 4 collection books is available for purchase. We offer 2 wallpaper books for seasonal and flow collections, and 2 fabric books for seasonal and flow collections.
  9. WHAT ARE STANDARD LEAD TIMES FOR FABRIC AND WALLPAPER?

    All our wallpapers are printed to order and have a 14 - 21 working day lead time before delivery. Our fabrics are dependent on stock levels – lead times will be supplied on enquiry.
  10. IS THE FABRIC TREATED? OR CAN YOU PROVIDE TREATMENTS?

    All of our fabrics are untreated however, we can provide treatments to suit both domestic and commercial standards. Additional fees apply.
  11. ARE YOUR FABRICS SUITABLE FOR UPHOLSTERY?

    Yes, all of our fabrics are suitable for upholstery and drapery.
  12. DO YOU OFFER EXPRESS SERVICES?

    In some cases, we can offer express services on wallpaper only. Additional fees apply.
  13. HOW DO I CONTACT THE TRADE TEAM?

    Please email the team at trade@houseofhackney.com

WHOLESALE

  1. HOW DO I OPEN A WHOLESALE ACCOUNT?

    You can apply to be a stockist by completing the wholesale application form which can be found on the "Our Stockists" page: https://www.houseofhackney.com/stockists/
  2. WHAT IS THE DIFFERENCE BETWEEN WHOLESALE AND TRADE ACCOUNTS?

    A wholesale account is for retailers who would like to stock and sell House of Hackney products in a store or showroom. A trade account is opened for industry professionals working on residential and commercial projects.
  3. WHAT IS THE MINIMUM ORDER VALUE?

    The minimum annual volume for stockists is £10K, to be reviewed quarterly by wholesale management.
  4. CAN I BUY COLLECTION BOOKS?

    A set of 4 collection books is available for purchase. We offer 2 wallpaper books for seasonal and flow collections, and 2 fabric books for seasonal and flow collections.
  5. WHAT ARE STANDARD LEAD TIMES FOR FABRIC AND WALLPAPER?

    All of our wallpapers are printed to order and have a 14 - 21 working day lead time before delivery. Availability and lead times of fabrics are dependent on stock levels. These details will be supplied on enquiry.
  6. CAN I HAVE EXCLUSIVITY IN MY TERRITORY?

    House of Hackney does not offer exclusivity.
  7. HOW DO I CONTACT THE WHOLESALE TEAM?

    Please email the team at wholesale@houseofhackney.com

PRESS

  1. HOW DO I CONTACT THE PRESS TEAM?

    Please email the team at press@houseofhackney.com