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Full address details for the Castle of Trematon will be provided once your stay has been booked.
PRE-EXISTING MEDICAL CONDITIONS AND MEDICAL CONCERNS
We are happy to cater for allergies and intolerances, so please let us know of any restrictions at the time of booking.
House of Hackney is not responsible for the loss or damage to any of your belongings while at your stay or while you are travelling to or from the castle. We are not responsible for any problems you encounter while you are traveling to and from the venue, including problems with flights, immigration or any other matter. It is your responsibility to ensure you have the correct visas, travel documentation and that you are legally able to enter the country where your stay is taking place. All travel arrangements are your responsibility.
If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and, unless we agree otherwise, you can only use those materials for your own personal use and you may not share them with third parties.
We may video and photograph group activities for use in future marketing materials and by entering into this contract with us you hereby give us your consent to use your image for this purpose.
Castle of Trematon is a private and personal experience for each guest. We request that guest confidentiality is respected.
We put these guidelines in place for the safety, comfort and enjoyment of all our guests.
If you cancel in writing at least 12 weeks before the start of your stay, the value of your booking (minus a £25 administration fee) will be credited against the purchase of one or more other Castle of Trematon stays. Details of how to use this credit will be given separately. No cash refund will be given and credit cannot be used against House of Hackney purchases.
If you wish to cancel less than 12 weeks before the start of your stay, your booking can only be transferred into someone else’s name. This person must accept the same accommodation as per your original booking. You may transfer your stay place to a friend, subject to our prior approval of your replacement, or you can choose to offer your place as a special bursary to a suitable woman, selected by us.
House of Hackney reserves the right to review booking form applications, and cancel and refund within 48 hours if there are any concerns about a participant’s suitability to their chosen stay.
There will be no refunds or credits for failure to attend or failure to complete your stay, or for arriving late or leaving early. We recommend that you purchase your own travel insurance to cover you in case you’re unable to attend the venue for any reason such as work commitments or travel issues. We encourage you to also purchase trip cancellation insurance so that your trip fees will be covered should you or your family have a medical problem prior to your trip or while on the trip. It is your responsibility to ensure that you have adequate travel insurance. Exceptions cannot be made for any reason, including bad weather, injury/illness, or personal emergencies.
Our ability to provide the accommodation might be affected by events beyond our reasonable control, such as COVID-19 or power failures. If so, there might be a delay before we can revert to business as usual. We shall make reasonable efforts to limit the effect of any of those events, keep you informed of the circumstances and try to recommence normal service as soon as those events have been resolved.
House of Hackney reserves the right to cancel stays with inadequate participant interest, in which case all money paid to us will be refunded. Notification of cancellation will occur at least 3 weeks prior to the start date.
This cancellation policy reflects the high-value, bespoke nature of the Castle of Trematon experience. The terms override anything that may contradict them in our wider Cancellation Policy and Terms & Conditions.
The laws of England and Wales govern these Terms & Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.