Reporting To: Omnichannel Director
Based In: Head Office, Shoreditch
Working Pattern: Office based, Monday – Friday

OUR PURPOSE

At House of Hackney, our mission is to inspire people to protect our common home by bringing the beauty of Nature into theirs. We tend to our House with care for each other and the natural world. Our House is evolving from a B Corp sustainable brand to a regenerative one. This means going beyond simply ‘sustaining’ and instead, actively making things better, ensuring people and planet are considered at every touch point.

THE ROLE

We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

We are looking for someone with a strong social and environmentally aware mindset that you apply in your day to day work.

This omnichannel role is responsible for the ideation and execution of visual brand communications across multiple platforms ensuring consistency that represents House of Hackney’s brand and ethos across all touch points.

Your output should balance a fresh creative perspective with commercial sensitivity and enrich the brand experience across all channels of the business, creating new ways to drive the brand message forward.

This role acts as a brand guardian, producing and maintaining guidelines to ensure a consistent look and feel across all platforms of the business.

KEY RESPONSIBILITIES

- First point of contact for all visual creative needs across the business- ensuring our aesthetic is consistent across all channels (with the majority of your focus on digital touchpoints)
- Lead the design and creative direction of the website, newsletters and digital marketing collateral, helping to elevate the digital customer journey and seamless multichannel brand experience
- Deliver high quality, innovative, interactive designs and create a best-in-class user experience whilst meeting brand objectives
- Produce original, user-focused UX/UI concepts and solutions that incorporate all the elements of a great user experience to make the customer journey as effortless, seamless and shoppable as possible, while maintaining the house style and brand objectives
- Design responsive wireframes, prototypes, taking a mobile first approach to improved user journey onsite
- Taking the lead in identifying new opportunities to improve the design of the site
- Art direction and execution of visual assets for key online content including homepage content, social media, newsletters, and any other on-site content
- Creating product stories and concepts for online features and rich-media content
- Supporting with the ecommerce image selection process
- Support the management of 3rd party agency resources to ensure on-brand, high quality assets are achieved on time and within budget
- Supporting Creative Director on campaign shoot creative- research, storyboarding , asset/ content strategy

THE IDEAL CANDIDATE

- Proven experience in digital design with the ability to execute ideas from concept to delivery
- A visual aesthetic that aligns with our branding and a design style that could help to continue to elevate our digital brand proposition
- Expertise in Sketch and high proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator, After Effects)
- Knowledge and structural understanding of HTML and CSS processes is a plus
- A deep understanding of creating mobile-first designs
- A keen understanding of typography, colour and layout
- Detail-oriented with a keen interest in the House of Hackney brand and culture
- An understanding of best practice and how analytics and UAT play a key part in design
- Extremely organised with the ability to multitask and a willingness to go the extra mile to accommodate last-minute requests (ad-hoc print tasks for example)
- Ability to create designs with an emotional resonance for the end-users
- A positive and collaborative mindset with the confidence to share and listen to ideas
- A passion for learning and an eagerness to keep abreast of industry trends
- A strong understanding of retail and ecommerce and how to effectively drive traffic through the different stages of the customer journey
- A highly creative and strategic individual who is a conceptual thinker

BENEFITS

As always, there are some perks:
- 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday + a half-day for your birthday
- Seasonal 4 Day Week Scheme, Fridays off April to end of August
- Reduced Winter Hours - we're finishing at 4PM every day September to March
- Cycle to Work Loan Scheme
- PayDay Drinks every month
- We have at least two exciting team gatherings each year, like weekends at Trematon Castle and legendary Christmas parties
- If you're a Housemate, you're a part of the House of Hackney family, so we celebrate birthdays in our offices
- Plastic free joiners package
- Monthly team lunches as part of our team meetings
- Breakfast and fruit for everyone and plenty of herbal teas and coffee
- Volunteering days
- Medicash Health and Wellbeing Services - claim back scheme
- Opportunity to join important eco summits and protests
- 30% discount across HOH products and first grabs on sample sale items


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.

Reporting To: Head of Global Sales
Based In: NY Showroom
Working Pattern: Monday – Friday / one Saturday a month

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

THE ROLE

We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

They have a strong social and environmentally aware mindset with a constant desire to improve the management of their division in ways that align with the company's goal to become regenerative.

This role sets the strategy and to lead the US Omni Sales team to achieve the budget while upholding brand standards and effectively working cross-channel. To manage the NY Showroom space, ensuring it is maximised and the team is driving sales from there.

KEY RESPONSIBILITIES

- Budget Ownership: Review budget weekly and report on progress against sales KPIs, suggest and implement actions to maximise sales
- Follow and execute strategic brand vision for the US arm of the company, in line with UK Head Office company values
- Develop strategies to achieve and exceed US Omni Sales Budget, including liaising cross channel to maximise all opportunities
- Weekly 1:1 Interfaces: Weekly meetings with each team member to review sales, open orders, targets, and any other issues
- Tradeshows/Market Week: Manage participation at Tradeshows and Market Week to ensure successful meetings with accounts. This includes planning and hosting events in the Showroom to coincide with tradeshows and market weeks.
- Showroom Processes: Full accountability of the operational process and excellence of the NY
- Showroom - identifying and highlighting any potential issues or barriers to sales or efficiency
- Lead By Example: Promote a positive working environment and set expected professional standards. Set goals to ensure team development.
- Top Accounts: Maintain close working relationship with top Buyers, Interior Designers, and Retail Clients to maximise sales
- Travel and Appointments: Conduct appointments with top accounts (Retail, Trade, Wholesale) based on growth targets. Appointments should be conducted digitally when travel is not possible.
- Sales Events: Full ownership of planning and delivery of targeted sales events being held within HOH spaces. Strategize and suggest events to ensure sales KPIs are hit.
- Head Office Communication: Keep in regular communication with company Directors in the UK and attend all relevant meetings digitally
- Product and Sales Training: Become a product expert and display best practices when selling the collection as well as planning and conducting quarterly sales training.
- Brand Representative: Follow brand guidelines and wear House of Hackney uniform at all times, setting an example of standards for the team.
- Business Travel: Work remotely while travelling for business to ensure that all Head Office workload is managed
- Team Player: Support the brand in other endeavours when necessary (ex: pop-ups)

THE IDEAL CANDIDATE

- Bachelor’s Degree or related experience
- Minimum 7 years previous experience with background in luxury sales - interior design preferred
- Excellent communication and interpersonal skills
- Must be highly organized with the ability to manage time effectively
- Strong proficiency in Microsoft Office and Google Suite
- Ability to build and maintain relationships within the A&D community
- Strong record of period over period sales growth and knowledge of building products ideally within the interior design industry
- Must be challenged and motivated by working in an entrepreneurial setting
- Team player: cooperative, builds relationships easily and support of peers, and encourages collaboration
- Must be flexible with scheduling to meet the needs of the business


BENEFITS

As always, there are some perks:
- Competitive base salary with eligibility for company bonus structure
- 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday + a half-day for your birthday
- Seasonal 4 Day Week Scheme, Fridays off April to end of August
- Reduced Winter Hours - we're finishing at 4PM every day September to March
- Competitive medical, dental and vision insurance
- 401K plan with company match
- Seasonal 4 Day Week Scheme, Fridays off all Summer
- Reduced Winter Hours - we're finishing at 4PM every day
- Cycle to Work Loan Scheme
- PayDay Drinks every month
- We have at least two exciting team gatherings each year, like weekends at Trematon Castle and legendary Christmas parties
- If you're a Housemate, you're a part of the House of Hackney family, so we celebrate birthdays in our offices
- Plastic free joiners package
- Monthly team lunches as part of our team meetings
- Breakfast and fruit for everyone and plenty of herbal teas and coffee
- Volunteering days
- Opportunity to join important eco summits and protests
- 30% discount across HOH products and first grabs on sample sale items


Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace.. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.