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Intro Block

House of Hackney was founded in London in 2011 by Javvy M Royle and Frieda Gormley. Originally established as an interiors label, the brand has successfully grown to offer a full portfolio of homewares and fashion products, with an emphasis on quality, design and Made in England. House of Hackney operates a flagship store in Shoreditch and is stocked in 35 luxury department and concept stores worldwide. As a fast-growing brand with ambitious plans, House of Hackney is expanding its team and as such we are hiring dynamic, highly motivated people to join us. Please see current job opportunities listed below:

Opportunities

Wholesale Manager
After a decade of bland minimalism, the brand captured the zeitgeist with its collections of British-made collection of prints and products that are steeped in tradition but are bold and subversive for a truly modern statement. Today, House of Hackney has evolved into a successful British-made brand incorporating interiors, fashion and lifestyle divisions. House of Hackney has achieved cult status amongst its loyal customer-base of tastemakers, celebrities and interior designers and has become the British brand to go to for its iconic printed collections. With an aesthetic influenced by English heritage, albeit with a thoroughly modern interpretation, it was paramount to the founder’s vision that British-made materials and manufacturing would be used, keeping production close to home and supporting small traditional industries and creating local employment.


Full time position
Location: Head Office – Shoreditch, London
Start Date: Immediately
Closing date for applications - Saturday 30th September 2017


THE ROLE

  • Delivers and aims to exceed departmental sales, services and margin plans.
  • Represents the House of Hackney brand and core values, upholding the set organizational tools and company initiatives.
  • Identifies potential sales opportunities for the brand and seeks out the right partnerships proposing to directors once researched.
  • Builds and manages Key external stakeholder relationships (e.g. stockists, distributors) to ensure maximum return on investment and to deliver company objectives.
  • Partner training and development – identifies what is needed for partners to be best trained to sell the brand and propose training scheme.
  • Supports the Directors and General Manager in delivering all business objectives.
  • Management of their team, coaching productivity and performance of everyone, ensuring each team member is achieving their Personal Best (PB) through the KPIS set with quarterly check-ins and annual performance appraisal.
  • Mentoring of their team, the grooming of the next level executive in ensuring margin and targets are at the forefront of decisions and how to deal with issues regarding supply chain / partners / team teaching good problem solving skills in the process.

SKILLS & EXPERIENCE

  • Applicants must demonstrate at least 2 years in a wholesale management role with a previous minimum 2 years as account executive, with a proven track record in delivering strong sales growth.

If you feel you have the exceptional skills and talent to bring to this role please email careers@houseofhackney.com with WHOLESALE MANAGER in the subject title. Please include your CV, and a winning cover note by 12pm Saturday 30th September 2017.

Production Manager
After a decade of bland minimalism, the brand captured the zeitgeist with its collections of British-made collection of prints and products that are steeped in tradition but are bold and subversive for a truly modern statement. Today, House of Hackney has evolved into a successful British-made brand incorporating interiors, fashion and lifestyle divisions. House of Hackney has achieved cult status amongst its loyal customer-base of tastemakers, celebrities and interior designers and has become the British brand to go to for its iconic printed collections. With an aesthetic influenced by English heritage, albeit with a thoroughly modern interpretation, it was paramount to the founder’s vision that British-made materials and manufacturing would be used, keeping production close to home and supporting small traditional industries and creating local employment.


Full time position
Location: Head Office – Shoreditch, London
Closing date for applications - Saturday 30th September 2017


THE ROLE

  • Manage Key business suppliers to deliver company objectives, margin, on time deliveries and quality.
  • Forward plan new seasons to deliver ranges on time in line with set company calendar.
  • Manages and drives company critical path.
  • Suggest areas of improvement on product quality and price.
  • Review shipping options and suggest most economical method of transport for the business.
  • Manage and support production team to deliver their KPIs, developing team members to guide them to the next level, reviewing performance to suggest areas of development and future growth.
  • Use option plans to set SKUs.
  • Oversee sampling & production packs to send to all suppliers for all product.
  • Set quality standards and review received production to ensure quality is in line with standard - random % checks of received bulk.
  • Sampling process management to ensure product development is delivered on time and to standard.
  • Manage all component stock to ensure orders are placed in time to deliver finished items.
  • Review previous sales to propose order top ups.
  • Propose quantities of product to book based on company stock targets and current stock levels.
  • Liaise with warehouse team to forward plan incoming deliveries and outbound supplier component orders, giving warehouse a forward 4 week rolling forecast.
  • Oversee updating of delivery schedule weekly to reflect current orders on PO.
  • Issue out the delivery schedule weekly across the business to show all inbound free and committed stock, by week.
  • Review and monitor supplier deliveries and measure their OTIF. Flag issues to senior management to suggest problem suppliers.
  • Visit and contact new suppliers to improve sourcing where needed.
  • Raise claims for stock received damaged and short delivered.
  • Oversee sourcing and supply base to deliver the changing and growing needs of the business.
  • Review margin targets set and advise team on areas to improve to deliver target.
  • Supervises cost negotiation to ensure best possible prices are achieved, and product is bought in the most economical way.
  • Support the operations manager to deliver SLAs and guide with team management, adhoc issues.
  • Review stock levels in the business and suggest solutions for problem areas.
  • Review business process and suggest areas of improvement to ensure most efficient workflow for the team and business.
  • Ensure new business process is followed and executed within teams.

SKILLS & EXPERIENCE

  • Currently working at Production Manager level or very experienced Production co-ordinator looking for the next step.
  • Must have experience managing a team.
  • Must be working in a fast paced environment and able to prioritise.
  • Strong problem solving skills.

If you feel you have the exceptional skills and talent to bring to this role please email careers@houseofhackney.com with PRODUCTION MANAGER in the subject title. Please include your CV, a winning cover note and examples of relevant work if necessary by 12pm Saturday 30th September 2017.

Senior Trade Account Executive
After a decade of bland minimalism, the brand captured the zeitgeist with its collections of British-made collection of prints and products that are steeped in tradition but are bold and subversive for a truly modern statement. Today, House of Hackney has evolved into a successful British-made brand incorporating interiors, fashion and lifestyle divisions. House of Hackney has achieved cult status amongst its loyal customer-base of tastemakers, celebrities and interior designers and has become the British brand to go to for its iconic printed collections. With an aesthetic influenced by English heritage, albeit with a thoroughly modern interpretation, it was paramount to the founder’s vision that British-made materials and manufacturing would be used, keeping production close to home and supporting small traditional industries and creating local employment.


Full time position
Location: Head Office – Shoreditch, London
Start Date: Immediately
Closing date for applications - Saturday 30th September 2017


THE ROLE

  • Creates and delivers the trade channel strategy and aims to exceed departmental sales, services and margin plans.
  • Represents the House of Hackney brand and core values, upholding the set organizational tools and company initiatives
  • Builds and manages Key external stakeholder relationships (e.g. interior designers, procurement agencies) to ensure maximum return on investment and to deliver company objectives.
  • Proposes, reaches out and converts into sales key targeted accounts.
  • Retains and grows current accounts through relationship building and seasonal communications.
  • Identifies new trade opportunities for the brand.
  • Represents HOH at key trade fairs and events.
  • Supports the Directors and General Manager in delivering all business objectives.
  • Team management, coaches productivity and performance of everyone, ensuring each team member is achieving their Personal Best (PB) through the KPIS set with quarterly check-ins and annual performance appraisal.

SKILLS & EXPERIENCE

  • Applicants must demonstrate at least 2 years in sales related role at account executive level with a proven track record in delivering strong sales growth.

If you feel you have the exceptional skills and talent to bring to this role please email careers@houseofhackney.com with SENIOR TRADE ACCOUNT EXECUTIVE in the subject title. Please include your CV, and a winning cover note by 12pm Saturday 30th September 2017.

Online Customer Service Assistant (3 Month Contract)
After a decade of bland minimalism, the brand captured the zeitgeist with its collections of British-made collection of prints and products that are steeped in tradition but are bold and subversive for a truly modern statement. Today, House of Hackney has evolved into a successful British-made brand incorporating interiors, fashion and lifestyle divisions. House of Hackney has achieved cult status amongst its loyal customer-base of tastemakers, celebrities and interior designers and has become the British brand to go to for its iconic printed collections. With an aesthetic influenced by English heritage, albeit with a thoroughly modern interpretation, it was paramount to the founder’s vision that British-made materials and manufacturing would be used, keeping production close to home and supporting small traditional industries and creating local employment.


Full time position – 3 Month Contract
Location: Head Office – Shoreditch, London
Start Date: Immediately
Closing date for applications - Saturday 30th September 2017


THE ROLE

  • Working within the Online team this role is the first point of contact for customers contacting the online shop.
  • This role is responsible for ensuring that all communication and action taken enables the online team to improve, maintain and deliver exceptional customer service to our clients. This position requires the individual to take ownership of their business area and believe that delivering exceptional customer service is pivotal to the success of the business.
  • The main objective of this role is to take responsibility for delivering and increasing the direct website sales while providing the highest levels of customer care during this busy sale period.

RESPONSIBILITIES

  • Being the first point of contact for our customers contacting the website, ensuring all communication is answered within the channel SLA’s including Phone, Email and Live Chat.
  • Logging and managing customer data ensuring that it is captured accurately and is maintained as required.
  • Identifying high spending or priority level customers and passing over to manage our VIP Manager as part of our retention strategy.
  • Dealing with all customer enquiries and sales orders (including bespoke), chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary.
  • Managing the returns process; ensuring returns are processed within 24 hours of arrival.
  • Responding to any complaints, logging this data as required and escalating to the Customer Services Manager and Head of Ecommerce to ensure the issue is resolved in a timely and suitable manner.
  • Ensuring customers updated regularly regarding any ongoing queries.
  • Any other duties as reasonably requested.

SKILLS & EXPERIENCE

  • Be passionate about offering excellent Customer Service.
  • Have proven experience working in Customer Care in an online business.
  • Have previous experience using software such as Zendesk is desirable.
  • Have excellent written and verbal communication skills.
  • Be a good team player.
  • Able to take initiative.
  • Excellent eye for detail and good organisational skills.
  • Experience with Microsoft packages.
  • Must hold the right to work in the UK.

If you feel you have the exceptional skills and talent to bring to this role please email careers@houseofhackney.com with ONLINE CUSTOMER SERVICE ASSISTANT (3 MONTH CONTRACT) in the subject title. Please include your CV, and a winning cover note by 12pm Saturday 30th September 2017.

BESPOKE CURTAIN ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 4 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your heading type

  • Step 3

    Enter your measurements

  • Step 4

    Choose your lining

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your heading type

STEP 3 Enter your measurements (cm)

STEP 4 Choose your lining

BESPOKE BLIND ESTIMATE FORM

House of Hackney now offers an exceptional in-house bespoke curtain and blind-making service tailor-made to our customer's requirements.

Our service offers you a wide choice of headings, fabrics and styles to create a truly bespoke window dress. All you need to do is supply your window measurements and follow the easy instructions on screen.

To receive a quotation simply follow the 5 steps below and a member of the team will respond with a quotation within 24 hours:

  • Step 1

    Choose your fabric

  • Step 2

    Select your
    mechanism type

  • Step 3

    Enter your
    mechanism pully

  • Step 4

    Enter your blind size

  • Step 5

    Enter your lining type

For any queries or if you would like to talk through your needs with the team please contact the customer services team on + 44 (0) 207 739 3901 e-mail : bespoke@houseofhackney.com.


STEP 1 Choose your fabric

FOR ALL FABRIC OPTIONS PLEASE SEE HERE

STEP 2 Select your mechanism type

STEP 3 Enter your mechanism pully

STEP 4 Enter your blind size (cm)

STEP 5 Enter your lining type

Wallpaper Calculator

In order to help you with your wallpaper calculations simply measure your walls and enter your measurements below to estimate how many standard rolls of wallpaper you will need. For larger pattern repeats and complex room shapes please Contact Us for further assistance

Please note that each wallpaper has its own individual attributes so please ensure you have the correct wallpaper selected.

WALL AREA

WALLPAPER TYPE
0.52 m
10.05 m
0.52 m

... rolls needed