Yes. we have spaces in London's Shoreditch and Manhattan in New York. The addresses and opening times can be found here. If you’re visiting to look at a specific piece, please give us a call first to check that the item is available.

Click and collect is not currently part of our service but you can place an order with our showroom over the phone and collect it later (applies to items which are in stock in showroom). If you’re ordering online and you’d like more information on when your order will arrive in order to choose the most convenient delivery address, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website, or by calling Customer Services on +44 (0)20 7739 3273. You can also pay for your order using Paypal.

We offer the option to pre-order many items which are not currently in stock. If you see a product you like on the website that is out of stock, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273 for more information on when the item will be available.

If something has been removed from our site, this usually means it is out of stock and we won’t be making any more of it. However, it may still be worth emailing customerservices@houseofhackney.com or calling us on +44 (0)20 7739 3273 as we may be able to track it down for you. We can reprint wallpapers which have been archived for a small cost.

No, once an order has been placed, unfortunately we cannot change it. If you would like to purchase additional items, please place another order on the website or call us on +44 (0)20 7739 3273. If we can include your new order in the same shipment, we will be happy to refund the shipping costs for UK mainland orders within 2 working days.

Yes. Payments on our website are processed securely by Braintree, who are a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa's Global Compliant Provider List and MasterCard's SDP List. Your card data is not stored, and your contact information is encrypted.

Our standard delivery option is Express to all UK mainland addresses (doesn’t apply to furniture). Prices starts from £5 and delivery costs are calculated depending on the weight and volume of the items we’re sending. There is an oversized parcel handling fee of £10 charged for fabric orders as they are sent on a roll. All charges are exactly what is charged by our selected courier.

We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using tracked service. All our wallpaper is printed to order and will take 5 working days from the date you order. Some other items like lampshades and fabric may be made to order and will also take longer. If you’d like an update on the progress on your order, you can log into your account on our website or email customerservices@houseofhackney.com.

If you have a specific deadline to receive an order, please email customerservices@houseofhackney.com or give us a call on +44 (0)20 7739 3273 and we will be happy to see what we can do to expedite your order.

Yes, we ship worldwide, select your delivery country at the checkout to see the delivery charge for the items in your shopping bag. We ship all orders outside of the EU with DDP (Delivered Duties Paid) so there will be no unexpected / additional charges to pay when you receive your order.

We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using a tracked service. Please note we don’t use a tracked service to send samples within the UK. If you have any questions about when your order will arrive, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273.

For UK mainland orders, our selected shipping company DPD will be in touch by text and email with a delivery window. We are unable to provide a delivery time for overseas shipments.

We use a variety of couriers to provide the most efficient service depending on the weight, size and delivery location of your order. For more information on how your order will be sent, please email customerservices@houseofhackney.com.

If you are unable to take delivery of your parcel, most of our couriers will attempt to deliver to a neighbour. If that isn’t possible, they will return the item to their depot and try delivering again on the following working day. You will receive a calling card with the relevant details.

Role: Sales Manager – US Territory Reporting To: Head of Global Sales
Location: New York, NY

THE ROLE:
Based in our NY Gallery, the US Sales Manager will own the budgets and strategy for the Omni Sales channels in the US territory, including Retail, Decorating Consultation, Trade, Marketplace, and Wholesale channels. Owning the development and execution of the sales and strategy with a particular emphasis on delivering the bespoke customer services, maximising sales, finding new business and operational efficiency through all channels by optimising the customer journey, constantly developing and aligning all activities cohesively within brand guidelines.

KEY RESPONSIBILITIES:
- Own and deliver Omni Channel sales plan for the US territory by optimising sales and profits
- Develop customer base, forming long term relationships that are on brand and drive commercial growth
- Manage 3 direct reports in the NY Gallery while clearly and efficiently reporting back to the London Head Office
- Ensure House of Hackney is represented both in physical stores and online in accordance with brand directives
- Report on sales and manage budget and pipeline effectively, ensure all potential leads are maximised.
- Speak to customers on a regular basis and attend market trips and key meetings as required
- Manage team to attend market trips and key meetings as required – meetings and appointments should be conducted digitally when travel/in person meetings are not possible.
- Lead the Integration of the showroom with the digital channels, providing operational excellence to a customer first journey
- Lead and develop omni channel innovation, customer experience and standards to improve business development, performance, and brand awareness
- Own full accountability for Omni Channel sales and KPI’s; ensuring sales, profit and performance targets are met and exceeded.
- Drive day to day performance, set and monitor strategic objectives and business development for the teams to include sales targets and KPI’s, people development and customer service
- Lead the analysis of trends and continually provide feedback ensuring product, services, offer and quality is in accordance with sales performance targets
- Regularly audit, evaluate and benchmark House of Hackney against competitor activity
- Lead business development activities where necessary such as remote selling, top and VIP customer servicing, attend networking events
- Enhance and align the Omni Channel HoH brand experience. Offering best in class luxury customer service and product knowledge, CRM activity and after-sales experience
- Develop and execute new initiatives to drive footfall/conversion rates via customer engagement, acquisition and retention
- Own and deliver a consistent Omni Channel strategy, with a high standard of operational delivery, ensuring all company policies, systems and procedures are met
- Accountable, with support from a deputy member, for all operation guidelines being executed: store maintenance, cash control procedures, inventory management/accuracy, security and loss prevention
- Mentor a team to provide inspirational leadership, management and training to all team members, to deliver exceptional customer service and operational excellence
- Maintain a presence in the showroom, supervising sales and service standards. Identify and share best practices throughout the team, ensuring staff fully embrace all brand, product and selling techniques
- Adherence to company procedures – Bright Pearl inputs, delivery SLA’s etc.
- Provide hands on approach of mentoring and consistent support and direction to drive performance, skills and knowledge, delivering a high calibre team
- Monitor people performance while mentoring and motivating team members, encouraging optimum performance and ensuring HR guidelines are being met
- Operate and look as a brand ambassador and conduct business in the House of Hackney way at all times

THE IDEAL CANDIDATE:
- Passionate about the luxury interiors landscape and understanding related consumer expectations
- Strong brand ambassador skills understanding the unique House of Hackney brand identity and able to lead and creatively design and sell within this
- Excellent leadership/motivational skills, with a commitment to people management and the development of store teams
- Proactive and results driven, able to take initiative and dynamic to shifting priorities. Ability to think and plan strategically while being detail oriented with a hands on/can-do mentality
- Emphasis on driving and influencing the brand, constantly pushing the bar higher
- Strong commercial acumen, planning and analytical skills with the ability to interpret, action and convert sales information into activities to deliver the overall business KPI’s
- An effective communicator, negotiator with strong interpersonal skills, able to quickly establish rapport and relationships with people at all levels whether internal or external
- Strong organizational skills, able to prioritise, responsive and flexible in meeting the changing needs of the Business
- Charismatic, energetic, self-motivated with an entrepreneurial mind-set, that thinks outside of the box
- Competence in Microsoft Office products and ability to adapt to technology-based ways of working
- Ability to travel internationally upon request
- Degree calibre

Role: Digital Designer
Reporting To: Head of Ecommerce
Based In: Head Office
Working Pattern: Mon-Fri + the occasional weekend if needed for social activity
The Role: The Digital Designer is responsible for the ideation and execution of visual brand communications across all digital platforms. They will champion content creation and drive our digital and social-first marketing strategy, as set out by the Head of Brand Creative and the Head of Ecommerce. Taking feedback on-board, they will input design expertise and come up with innovative solutions to drive the vision forwards.

Key Responsibilities:
- Working from concept through to delivery across all digital and social channels, including weekly homepage updates, newsletter designs, social media output and online content
- Owning the design and project management of all visual assets required for seasonal launches in-line with the company calendar
- Leading the design of new website developments, proactively identifying new opportunities to improve the site and executing updates in response to high-level briefs
- Producing original, user-focused UX/UI concepts and solutions that are multifaceted and incorporate all the elements of a great user experience to make the customer journey as effortless, seamless and shoppable as possible, while maintaining the house style and brand objectives
- Playing an active role in the development of project workflow, from scoping user journeys, through to wireframing and delivering final designs to developers and the Ecommerce team
- Understanding and applying best practice UI/UX principles to projects; designing responsive wireframes, prototypes and documentation as required
- Working closely with the Creative Designer to storyboard, film and edit video content in-house, advising on best practice with regards to technical execution and file formats
- Post-production management of all photography for both campaign and product photoshoots – marking up retouch comments, checking colours are accurate, renaming and filing images correctly on the server and resizing for use across all channels of the business
- Responsible for managing the User-Generated Content strategy – ensuring our customer images are requested, filed and permissions logged correctly and identifying where they can best be utilised to help drive conversion
- Keeping abreast of new trends in design and conducting regular competitor research, presenting learnings and opportunities to the wider team
- Ensuring the company filing system is organised, logical and adhered to at all times

What we’re looking for:
- Proven experience in digital design with the ability to execute ideas from concept to delivery
- Proven ability to work to stringent deadlines
- Expertise in Sketch and high proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator, After Effects)
- Video and animation skills
- Knowledge and structural understanding of HTML and CSS processes is a plus
- A deep understanding and demonstrable experience of creating mobile-first and responsive design
- A portfolio/showreel that demonstrates both excellence in aesthetics and technical skills with a keen understanding of typography, colour and layout
- Detail-orientated with a keen interest in the House of Hackney brand and culture
- An understanding of best design practice and how analytics and user-testing play a key part in the design process
- Extremely organised with the ability to multitask and a willingness to go the extra mile to accommodate last-minute requests
- Ability to create designs with an emotional resonance for the end-user
- A flexible attitude to adapt to a growing team as well as business needs – someone who won’t be demotivated if things don’t always go to plan!
- Proactive with an ability to show initiative and work independently to plan and meet tight deadlines
- A positive and collaborative mindset with the confidence to share and listen to ideas
- A passion for learning and an eagerness to stay ahead of the game in terms of software developments and industry trends
- A strong understanding of retail and ecommerce and how to effectively drive traffic through the different stages of the customer journey

Role: Ecommerce Trading Assistant Manager
Reporting To: Head of Ecommerce
Based In: Head Office
Working Pattern: Mon-Fri (Hours/Days may change during peak)
The Role: The Ecommerce Trading Manager is responsible for the day-to-day trading of the House of Hackney website and the commercial marketing decisions of the brand. This role will protect the commercial KPIs of the website and drive global growth using analysis-based decisions through marketing, merchandising and content.

Key Responsibilities:
- Report and monitor sales, key metrics and trends in weekly reporting and trade meetings
- Work closely with the Head of Ecommerce to define and execute the long-term trading strategy and KPIs to help drive growth
- Support on short- and long-term forecasting for the ecommerce channel and budgets that support acquisition and marketing initiatives
- Report on key category and product sales analysis and trends and execute through merchandising on the website using CMS system
- Work with the production team on stock efficiency, monitoring availability for the website and making sure the dates pulling through to the site are accurate. Make sure new product and seasonal launches are delivered on time
- Monitor traffic to the website and identify constant improvements to front-end to maximise on-site conversion
- Drive the content planning for the website, own the ecommerce trading comms calendar and liaise with the full team to make sure content briefs are set and deadlines are met
- Own the content execution on the platform, using our CMS system and plugin tools to plan and execute the content, with support from the Ecommerce Executive
- Work with the team to optimise and execute the website end-to-end journey, delivering the right type of content for the consumer through weekly homepage updates, SEO-friendly landing pages and targeted newsletters using segmentation to deliver relevant content
- Support the Head of Ecommerce on the development roadmap and UX testing to constantly improve the website and develop and deploy the tools needed to support the website’s growth
- Work with the team on the overall digital marketing strategy and execute all non-paid and paid marketing initiatives through SEO, Social and Google advertising

What we’re looking for:
- Extensive ecommerce experience, preferably in a luxury retail brand
- Experience of managing all online marketing channel across devices: SEO, PPC, email, social advertising etc.
- Outstanding analytical skills, strong experience interpreting insights and drawing conclusions to inform business decision-making
- Excellent communication and interpersonal skills, both oral and written
- Excellent attention to detail and accuracy
- Strong business judgment and decisions making skills; ability to identify, prioritise and articulate highest impact initiatives
- Good knowledge of SEO and implementing it into ecommerce content
- Good understanding of how to manage and implement ecommerce content
- Competent in the use of analytical tools such as Google Analytics, HotJar, CRO tools etc.
- Great knowledge of using a CMS system (experience with Magento is desirable)

Our wallpaper samples are A3 (29.7cm x 42cm). These are folded in half to allow them to be sent in an envelope that will fit through your letterbox. Fabric samples are A5 (14.8cm x 21cm).

We are unable to provide larger samples, although you are welcome to order more than one sample of the same print to see more of the particular wallpaper or fabric.

Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern will be picked for your order. If you’d like some help colour matching part of the pattern, please call us on +44 (0)20 7739 3273 or email us at customerservices@houseofhackney.com.

UK mainland sample orders will arrive in 2-5 working days and international sample orders can take up to 2 weeks. If you need faster delivery on a sample, please call us on +44 (0)20 7739 3273 or email customerservices@houseofhackney.com and we’ll do our best to get this to you more quickly.

Gift vouchers can be purchased here.

Our gift vouchers are sent electronically. If you’d like to send the gift voucher to a friend, tick the ‘Send Gift Voucher to a Friend’ option and enter their name, email address and a personal message before adding it to your shopping bag. Once your order has been placed, a confirmation will be sent to your email address and the recipient of the voucher will receive an email with the voucher code, value, your message and the name of the sender. If you don’t tick this option we’ll just send the voucher to you.

If you require a physical voucher along with the electronic version, please email us at customerservices@houseofhackney.com and we will arrange this.

Gift vouchers are valid for one year from the day of purchase.

Gift vouchers purchased online can be used at www.houseofhackney.com and in our Shoreditch Showroom.

https://www.houseofhackney.com/content/how-to-hang-wallpaper.html

It’s important to note that our wallpaper is printed to order, so slight variations in colour can occur between batches. Therefore, we recommend ordering all the rolls you’ll need in one go. If you require wallpaper calculation assistance, please call our customer services team on +44 (0) 207 739 3273 or use our wallpaper calculator tool to quickly find out how much wallpaper you require for your space. Click here.

Alternatively, for a quick calculation on either our digitally or traditionally printed wallpapers, please contact customer services, Monday - Friday, on +44 (0)20 7062 6121 and we will be pleased to provide you with the information you require. It’s also easy to calculate yourself. Our digitally printed wallpapers are panels made up of either 3 or 4 strips that are hung side by side to create the full pattern. Simply divide the total length of your walls by the width of one roll. Just make sure your walls are less than 3 metres high; if they are above this height please contact us for a bespoke quote.

Our wallpaper is printed on a quality-assured non-woven material made from wood pulp with added textile fibres making it strong, dimensionally stable and easy to hang.

Yes, in the UK we recommend Renovart who can be contacted via email at info@renovart.co.uk or by phone on 07450843246. Contact customerservices@houseofhackney.com for help finding decorators based elsewhere in the world.

Yes, our wallpaper is very hardwearing and is often used in bathrooms, however we do advise that it is kept as dry as possible. We suggest using a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper as this will provide some added water resistance.

We recommend using Beeline Yellow Top Wallcovering Adhesive or Solvite ‘Paste the Wall’ adhesive. You can find this at your local DIY store or order it online.

No, unfortunately we only sell fabric by the full metre.

Most of our fabrics are made of 75% natural fibres, which means they pass the cigarette test without treatment. All fabrics are suitable for domestic upholstery, curtains and blinds. If you would still like your fabric to be fire treated, we can use a 3rd party treatment facility at an extra cost. Please contact customerservices@houseofhackney.com for a quote.
Our fabrics are not water resistant. We do offer this service at an extra cost – contact customerservices@houseofhackney.com for a quote.

If you are looking to purchase curtains or blinds, please use our bespoke builder. If you require a quote for another project, please contact customerservices@houseofhackney.com or call us on +44 (0) 207 739 3273 and we will do our best to advise.

All of our fabrics are dry clean only.

We deliver fabric on a roll to ensure it arrives with you in the pristine condition you would expect. Our couriers charge an additional fee of £10 for handling rolls which are classed as oversized. This charge is exactly what is charged by our selected shipping company.

Unfortunately we do not sell our cushion covers without the fillers. We want our customers to have the highest quality cushion and our 100% British wool fillers are eco-friendly while representing our luxury cushion covers in the best way possible.

Our Bespoke Services team are here to talk you through all your custom window dressing options, from choosing the right fabric and lining to the most suitable finishes, depending on your requirements. For a quote, or if you have any questions, please email ldn@houseofhackney.com.

Blinds:

Measure the width of the window (starting and ending where you would like the blind to sit outside the window) and the drop from the point you would like the blind to hang from and to.

Curtains:

Measure the width of the track or pole and measure the drop from the pole down to the bottom of the window or to the floor (This depends on your preference).

The lead time for bespoke curtains and blinds is 4-8 weeks. This lead time may vary depending on fabric stock availability and production schedules.

We have a recommended fitter, please call our Shoreditch Showroom on +44(0)207 739 3901 for the details.

If you’re using our online builder you have a choice of standard neutral and coloured linings (with or without interlining) or blackout lining (with or without interlining).

Interlining is a layer of fabric that sits between the main fabric of the curtain or blind and the lining. It helps to protect the fabric, insulate your home and add an effect of fullness and weight. We include this as standard unless you request otherwise.

The choice is yours. We recommend that you first consider whether your windows open inwards or outwards and then consider your preference in terms of aesthetics.

It is essential to check before purchasing our furniture that the piece will fit through your front door. Use our Will It Fit Guide or If you would like further information contact customerservices@houseofhackney.com.

The guarantee on our made to order furniture pieces is 5 years from point of purchase. The guarantee covers the frame and springs. For more detailed information about this guarantee please visit our Terms & Conditions page.

No, furniture cannot be returned as each piece is made to order.

As each piece is made to order, our standard lead time on furniture is 8-12 weeks. This lead time may vary depending on fabric availability and our current production schedule. If you have an urgent furniture request, please email customerservices@houseofhackney.com or call us on +44 (0)20 7739 3273.

Please complete the trade application form by clicking here.

The review of a trade account application can take between 24 – 72 hours. After this period, we will let you know if you have been successful or not.

Trade accounts can be opened by interior designers, architects, contract furnishers and procurement agencies.

A trade account is opened for industry professionals working on residential and commercial projects. A wholesale account is for retailers who would like to stock and sell House of Hackney products in a store or showroom.

Our trade discount will be disclosed once your application for a trade account has been accepted.

All trade accounts are proforma with full payment made before an order is processed.

All payments must be made in GBP. House of Hackney will not cover the cost of any bank charges.

A set of 4 collection books is available for purchase. We offer 2 wallpaper books for seasonal and flow collections, and 2 fabric books for seasonal and flow collections.

All our wallpapers are printed to order and have a 14 - 21 working day lead time before delivery. Our fabrics are dependent on stock levels – lead times will be supplied on enquiry.

All of our fabrics are untreated however, we can provide treatments to suit both domestic and commercial standards. Additional fees apply.

Yes, all of our fabrics are suitable for upholstery and drapery.

In some cases, we can offer express services on wallpaper only. Additional fees apply.

Please email the team at trade@houseofhackney.com

You can apply to be a stockist by completing the wholesale application form which can be found on the "Our Stockists" page: https://www.houseofhackney.com/stockists/

A wholesale account is for retailers who would like to stock and sell House of Hackney products in a store or showroom. A trade account is opened for industry professionals working on residential and commercial projects.

The minimum annual volume for stockists is £10K, to be reviewed quarterly by wholesale management.

A set of 4 collection books is available for purchase. We offer 2 wallpaper books for seasonal and flow collections, and 2 fabric books for seasonal and flow collections.

All of our wallpapers are printed to order and have a 14 - 21 working day lead time before delivery. Availability and lead times of fabrics are dependent on stock levels. These details will be supplied on enquiry.

House of Hackney does not offer exclusivity.

Please email the team at wholesale@houseofhackney.com

Please email the team at press@houseofhackney.com