FABRIC & WALLPAPER SAMPLES, PAINT SWATCHES
The delivery charge is £2.40 Samples and swatches are sent via Royal Mail 1st Class post and usually delivered within 2 to 5 working days (excluding Sundays and public holidays). Please note that this service is not tracked and Royal Mail allows up to 21 days for delivery. If your order is placed before 1pm, your samples will be posted that same day. We will send you an email confirmation once your samples are on their way to you.

STANDARD PARCELS
Delivery charges start at £6, with costs calculated by the size and weight of the items in your order and confirmed at the checkout. As our fabric is sent out on rolls, an additional charge of £12 will apply – this cost matches our couriers’ fees for handling the rolls, which are classed as oversized parcels.

Your order will usually be delivered within 2 to 3 working days, from Monday to Friday (excluding bank holidays) between 9am and 6pm. Please note that some couriers may deliver slightly outside of this time frame. Once your order is on its way, we will send you an email with the details to track your parcel.

FURNITURE
For UK mainland addresses, our delivery charge starts from £200. For those living outside the mainland, please contact our Customer Services team for a quote.

Use our Will It Fit Guide to check that the products will fit through your door.

For furniture orders, our couriers offer a Kerbside service. You can choose to add a White Glove service at an extra cost, which includes placing the item in your preferred room with the option to have the packaging removed and taken away if needed.

Contact our Customer Services team for quotes and additional information.

WHY IS MY DELIVERY TAKING LONGER THAN EXPECTED?
If your order has already shipped, the delay may be due to a problem with delivery. You can track your order using the details we emailed to you upon dispatch – alternatively, please contact our Customer Services team for help.

Items that are made or printed to order will be delivered 2 to 3 working days after production is completed (excluding public holidays).

DO I NEED TO SIGN FOR MY DELIVERY?
No signature is required. If nobody is present at the property, your order will either be sent to a local access point or left in a safe place at the delivery address.

You will be able to track the delivery journey via the couriers tracking number which will be sent via text and email once the goods have been dispatched.

ARE YOU ABLE TO PROVIDE A TIME SLOT FOR DELIVERY OR NOTIFY ME WHEN YOU'RE NEARBY?
Unfortunately, we aren’t always able to provide time slots for standard parcels, as this will depend on the selected courier.

For furniture deliveries, a time slot will be agreed upon and the driver will be in touch one hour before delivery.

WHAT HAPPENS IF I'M NOT HOME WHEN DELIVERY IS ATTEMPTED?
The selected courier will attempt to leave the parcel in a safe place. Alternatively, they will either attempt a re-delivery or leave the parcel at a local access point. You will be able to check the status via the tracking number sent to you via email or text.

If the goods aren’t collected in time, the parcel will be returned to our warehouse – upon which we will contact you for further instruction.

WILL THE ITEM FIT THROUGH MY DOOR?
It is essential to check before purchasing that products such as furniture will fit through your front door. Use our Will It Fit Guide or if you would like further information contact our Customer Services team.

If you’re concerned that the courier may have problems reaching your property, please contact our Customer Services team to review your options.

I HAVE ORDERED MORE THAN ONE ITEM, WILL THEY ARRIVE TOGETHER?
Multiple items will usually be delivered together. To give an example, if you have ordered two items and one is due to arrive at our warehouse at a later date, we will wait until both items are available before shipping the whole order.

If you would like multiple items on the same order to be shipped separately, please contact our Customer Services team. We may charge for the additional shipment, depending on the circumstances. If you require items to be sent to different addresses, please complete one order for each address.

WHICH COUNTRIES DOES HOUSE OF HACKNEY SHIP TO?
We deliver to most countries worldwide, although we regret that we are currently unable to ship to Russia, Ukraine & North Korea. No signature is required. If your country does not appear as an option, please contact customerservices@houseofhackney.com for further support.

WHAT ABOUT DUTY PAYMENTS AND CUSTOMS We ship all orders outside the UK with DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. So, there will be no additional charges to pay when you receive your order.

FURNITURE
For furniture orders, our couriers offer a Kerbside service. You can choose to add a White Glove service at an extra cost, which includes placing the item in your preferred room with the option to have the packaging removed and taken away if needed. Please note that this service is available only in select countries. Kindly reach out to our Customer Services team for confirmation.

WHICH COUNTRIES DOES HOUSE OF HACKNEY SHIP TO?
We deliver to most countries worldwide, although we regret that we are currently unable to ship to Russia, Ukraine & North Korea. No signature is required. If your country does not appear as an option, please contact customerservices@houseofhackney.com for further support.

WHICH CURRENCY DO YOU ACCEPT AND DO I NEED TO PAY VAT?
Payments can be made in GBP, EUR, and USD. The item prices and delivery charges shown are inclusive of any necessary UK VAT. The amount you pay for the items and delivery will always be the same, regardless of whether a VAT charge is applicable at the point of sale.

WHAT ABOUT DUTY PAYMENTS AND CUSTOMS? We ship all orders outside of the UK with DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. So, there will be no additional charges to pay when you receive your order.

DO YOU SHIP BESPOKE FURNITURE OVERSEAS?
Yes – the delivery charges will vary depending on your location. For a shipping quote, please contact our Customer Services team.

FURNITURE
For furniture orders, our couriers offer a Kerbside service. You can choose to add a White Glove service at an extra cost, which includes placing the item in your preferred room with the option to have the packaging removed and taken away if needed. Please note that this service is available only in select countries. Kindly reach out to our Customer Services team for confirmation.

KERBSIDE DELIVERY SERVICE?
Your beautiful item will be delivered to your doorstep. However, please be aware that the courier will not be responsible for bringing the goods inside your home.

WHITE GLOVE DELIVERY SERVICE
For an additional fee, the item can be moved into your home and placed in your desired location. With the packaging removed and taken away if required. Please note that this service is available only in select countries.

Contact our Customer Services team for more information.

Use our Will It Fit Guide to check that the products will fit through your door.